Minire Xhaferi
Dandenong,VIC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Merchant Advisor
NAB
Wantirna South, VIC
06.2023 - 04.2024
- Developed promotional campaigns to boost sales volume and profits.
- Assisted customers with product selection based on their needs and preferences.
- Implemented innovative marketing strategies across multiple channels.
- Optimized product displays for maximum visibility in-store.
- Analyzed sales data to identify trends in consumer behavior.
- Created and maintained relationships with vendors and suppliers.
- Negotiated terms of sale, pricing, discounts, and payment policies with customers.
- Resolved customer concerns and answered questions to promote positive guest experiences.
Sales Assistant
Nike
Cheltenham, VIC
11.2022 - 06.2023
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Customer Service Advisor
ANZ
Kew, VIC
04.2022 - 12.2022
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Provided customer service to clients, including answering questions and resolving issues.
- Researched customer inquiries and reported findings in a timely manner.
- Cross-sold banking products such as credit cards, loans and investments.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Education
Diploma - Business
RMIT
Melbourne, VIC12-2022
High School Diploma -
Dandenong High School
Dandenong, VIC12-2021
Skills
- Brand Awareness
- Operations Management
- Customer Billing
- Sales Reporting
- Customer Service
- Account Acquisition
- Teller Support
- Bank Sales
- Money Handling
- Loss Prevention
- Regulatory Compliance
- Customer Assistance
- Sales goal achievement
- Positive and professional
- Retail Sales
- Product Knowledge
- Teamwork and Collaboration
- Time Management
- Point of sale systems
References
References available upon request.
Timeline
Merchant Advisor
NAB
06.2023 - 04.2024
Sales Assistant
Nike
11.2022 - 06.2023
Customer Service Advisor
ANZ
04.2022 - 12.2022
Diploma - Business
RMIT
High School Diploma -
Dandenong High School
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