Hardworking and passionate community service worker with strong organizational skills and the ability to multi task while maintaining a sharp focus on the end objective.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Youth Support Worker/Leader
Cahoots
06.2021 - Current
Provide high quality, comprehensive and culturally sensitive support to meet the physical and emotional needs of individual service users
Effectively communicate with young people regarding their needs and behaviours, to assist with social and emotional development
Social support during camping and day programs
Facilitate group activity or 1-1 activity to encourage their cognitive functioning
Daily case notes and progress notes
Empower service users by giving them appropriate levels of responsibility
Support and foster connection with family and carers of young people including facilitating contact in accordance with the care and support plan
Admin Assistant
ECHO community Services
09.2022 - 11.2022
Assisting with intake of new clients
Updating case notes and progress notes on E case
Handling complaints via telephone and face to face
Liaising with clients , their family members and external agencies
Providing information to clients on Home care packages and Common wealth Home Support programs
Advocating on behalf of clients
Providing social support to clients during various social group excursions
Conduct welfare check calls
Updating client data base
Assisting clients to go through complaint procedures
Minjur Choden 1
Doorways representative
Salvation Army
04.2022 - 08.2022
Assisting Doorways case workers with internal referrals
To provide accommodation information, emergency relief, mediation, referral and advocacy to all those requiring assistance
Respond in culturally appropriate ways; particularly when working Aboriginal and Torres Strait Islander people, or people who identify as LGBTIQs or CALD backgrounds
Assisted in food hamper distribution and worked in the café as and when required
Provided emergency relief services
Assist community members to access support services.
Administrative Officer
Ugen Ferro Alloys Pvt.Ltd, Phuentsholing Bhutan
05.2008 - 05.2015
Liaising with Government agencies
Assisting with staff recruitment and training
Formulating staff pay slips and assisting with payroll
Ensuring all quality processes are followed and suggesting beneficial changes to senior management when deemed necessary
Acting as Company Secretary as and when required
Acting as Head of Purchasing Department
Assisting Marketing Department in planning, implementation, and reporting of marketing efforts
Data entry and record keeping
Acting as point of contact for customer and employee queries
Arranging meetings and booking venues as required
Arranging travel, accommodation, and other expat immigration formalities
Supporting departmental heads and staff
Organizing special functions & events
Participating in company initiatives
Arranging meetings with all staff and ensuring group involvement in discussions about progress and areas of improvement
Responding to customer complaints promptly and ensured customers satisfaction was a priority when resolving all complaints
Reporting on performance, achievements, and areas of improvement to senior management
Completing all necessary paperwork and reporting to a high standard and on time
Education
Diploma of Community Services -
Acknowledge Education
2022
Masters of Business Administration -
Murdoch University
2018
Bachelors of English Honours -
Sherubtse College
2005
Skills
Empathetic
Critical thinking
Educational Activities
Conflict resolution
Active listening
Emotional awareness
Verbal and written communication
Certification
- Member of Australian Community Worker Association (ACWA)
- Personal care training with Rocky Bay.
- Working with children check available
- First aid & police clearance available
- Completed infection control- COVID 19 courses and PPE training