Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Minna Szmekura

Wellard

Summary

I have recently completed my studies in Bachelor of Criminology at Murdoch University majoring in criminal behaviour and crime science. During this time, I was an active part of the Murdoch Student Law Society, being a criminology representative in 2021 and Marketing and publications vice president in 2021-2022. I have experience working in a team environment as well as in supervisor positions and have been regarded as a dedicated worker with a positive attitude. I consider myself to be a hard worker, considerate, punctual, ability to work well in a busy environment and am efficient in my work.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Lovisa
04.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed daily opening and closing procedures in an efficient and timely manner.
  • Completed necessary weekly operations and visual merchandising within store, in accordance with store standard.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Completed necessary training to facilitate store's piercing service to a high standard, in accordance with all safety and hygiene procedures.

Underground Operator

Evolution Mining
09.2023 - 02.2024
  • Experienced and ticketed in driving CAT AD60 and Sandvik underground haul trucks
  • Working 12 hour shifts on a 7/7 roster (both days and nights)
  • Proven ability to adhere to all worksite safety and emergency standards
  • Sound problem solving skills with the ability to overcome unforeseen obstacles in a safe and efficient manner
  • Maintain an exceptional work ethic and committed to Workplace Health and Safety
  • Participate in tool box meetings and ensure safety standards are met on site
  • Carried out pre-start checks on all equipment used, identifying and addressing potential issues to prevent downtime
  • Maintain effective communication over two-way radio with all underground personnel
  • Complete essential paperwork such as take-5s and attend daily pre-start meetings
  • Under contractor Highgrade Personnel

Senior Team Member

Lovisa
10.2021 - 08.2023
  • Supported culture of collaboration and teamwork, encouraging and empowering junior team members with hands-on approach.
  • Increased customer satisfaction, meeting diverse needs with attention to detail, diligence and knowledgeable support.
  • Improved team performance, training and mentoring employees to increase knowledge and abilities.
  • Supported fellow team members with regular tasks and activities.
  • Worked within safety protocols, company policies, and OSHA regulations.
  • Acting as a supervisor when no manager is on shift and completing subsequent managerial tasks such as banking and mentoring newer team members
  • Successfully performing Point of Sale in an efficient and timely manner including when dealing with many customers
  • Keeping on top of hourly sales statistics
  • Efficiently performing opening and closing procedures, including banking, daily sales statistics, and cleaning
  • Dealing with difficult customers in a professional and kind manner
  • Putting out stock in a timely manner whilst being attentive to customers
  • Assisting with quarterly stocktake and work backs to change store floorplan

Sale Assistant

Best and Less
12.2020 - 12.2021
  • Handled sales floor needs, including updating pricing and signage.
  • Enhanced sales with suggestions of related products and services based on purchases and stated needs.
  • Greeted customers with friendly and welcoming attitude.
  • Received new shipments and segregated merchandise in stock room.
  • Received phone call inquiries and relayed messages to store personnel to support smooth communications.
  • Maintained sales floor to surpass operational and visual standards.
  • Monitored inventory to replenish new stock and determine quick selling products.
  • Recorded and processed custom orders by phone and in person.
  • Worked well with other employees to promote smooth processes.
  • Utilized POS system to ring up items and packaged purchases according to brand standards.
  • Answered customer questions regarding inventory, sales and promotions.

Waitress / General Assistant

Miss Maud Company
10.2019 - 12.2020
  • Delivered exceptional service from initial contact, greeting guests, pulling out chairs and presenting menus.
  • Maintained well-stocked dining room, filling condiments, bringing out clean dishes and preparing silverware settings.
  • Facilitated smooth communication between wait staff and galley crew, including expected wait times and dish availability.
  • Managed prompt delivery of food items from galley to dining area stations and directly to guests.
  • Processed credit card transactions, gift cards and cash payments.
  • Followed safety, sanitization and food handling guidelines.
  • Delivered food and beverages promptly to customers.
  • Demonstrated hospitality and customer service while greeting tables.
  • Supported bussers with table-cleaning during high-volume shifts.
  • Memorized menu additions, changes and limited offerings.
  • Kept food service and preparation areas clean and neat.

Education

Bachelor of Criminology - Majors in Criminal Behaviour & Crime Science

Murdoch University
Murdoch, WA
09-2024

Highschool diploma -

John Curtin College of The Arts
Fremantle, WA
11-2019

Skills

  • Proven ability to multi-task with a high level of organisation and time management, meeting deadlines
  • Excellent communication skills with the ability to liaise with people at all levels
  • Work independently, as part of a small team and large work crew to maximise productivity
  • Physically fit with the ability to work in remote locations, flexible in working hours and shifts undertaken
  • Self-motivated, energetic and results-driven with a strong work ethic, positive attitude and can-do approach
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Experience in working on a shift roster (both days and nights)
  • Committed to ongoing training and development with the ability to learn new skills
  • Proven ability to adhere to technical procedures, follows instructions and works efficiently without supervision
  • Consistently upholds and adheres to workplace OH&S and environmental policies and procedures
  • Excellent problem solving, fault finding and analytical skills with the ability achieve positive outcomes

Accomplishments

Murdoch Student Law Society

2021

  • Criminology representative

2021- 2022

  • Marketing and Publications vice president

Timeline

Assistant Manager

Lovisa
04.2025 - Current

Underground Operator

Evolution Mining
09.2023 - 02.2024

Senior Team Member

Lovisa
10.2021 - 08.2023

Sale Assistant

Best and Less
12.2020 - 12.2021

Waitress / General Assistant

Miss Maud Company
10.2019 - 12.2020

Bachelor of Criminology - Majors in Criminal Behaviour & Crime Science

Murdoch University

Highschool diploma -

John Curtin College of The Arts

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Minna Szmekura