Minni Jacob
Quakers Hill,NSW
Summary
Highly motivated and dependable professional with a proven track record in diverse roles, including administrative support and customer service. Seeking a challenging position in a dynamic work environment to utilize strong skills in communication, organization, time management, and problem-solving. With a solid background in office administration, clerical work, and proficiency in Microsoft Office, committed to providing efficient and effective support to help achieve organizational goals. Dedicated to continuous learning and growth, eager to contribute to a team and make a positive impact in any role undertaken.
Overview
14
14
years of professional experience
Work History
Customer Service Advisor and Sales Support
Macquarie Community College
03.2018 - 03.2023
- Provided exceptional customer service and managed office administration activities in a fast-paced community college environment.
- Handled customer inquiries through various channels, including phone, email, live chat, and walk-ins.
- Escalated complex inquiries to Sales and Program Coordinators and Program Managers as needed.
- Managed enrolments, including pro-rata requests, class transfers, and student confirmation communication.
- Handled room bookings and external room hire inquiries.
- Processed course cancellations, schedule changes, and ad hoc requests.
- Managed credits, refunds, and payment plans.
- Scheduled Zoom class sessions and coordinated course materials for teaching staff.
- Provided marketing support and assisted with data entry.
- Prepared certificates for mailing and facilitated the complaint resolution process.
- Conducted daily bank deposits for cash enrolments.
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours
Customer Service Assistant
IKEA
05.2014 - 09.2015
- Delivered fast and accurate check-out service to customers in a friendly manner.
- Ensured efficient and reliable handling of payments.
- Collaborated with other departments to resolve pricing and product-related issues.
- Maintained a clean and tidy checkout area.
- Completed paperwork for business customers and ensured accuracy.
- Balanced cash till at the beginning and end of each shift.
- Trained new employees on basic computer techniques and procedures.
- Stayed informed about promotions and advertisements while implementing them effectively.
Arts and Crafts Coordinator
Beecroft Primary School
06.2013 - 05.2014
- Coordinated arts and crafts classes after school hours, managing the enrolment process for 9-10 classes each term.
- Ensured accurate enrolment and collection of class fees.
- Communicated enrolment status to parents and updated relevant spreadsheets.
- Prepared student lists and signing-off sheets for teachers.
- Liaised with the convener and treasurer to discuss class progress and provide updated class details.
- Collected and handed over collected fees to the treasurer.
Engineering Support Clerk
RPS Switchgear
10.2008 - 11.2009
- Worked in the Project Engineering Department, responsible for compiling, printing, and dispatching customer manuals and test reports.
- Ensured compliance with contract requirements and communicated with customers to meet their expectations.
- Assisted with administrative tasks as directed by the Project Manager.
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Bachelor - Economics
Mahatma Gandhi University
IndiaGraduate Diploma - System's Management
NIIT
IndiaSkills
- Customer Service
- Office Administration
- Time Management
- Cash Handling
- Communication
- Teamwork
- Problem Solving
- Attention to Detail
- Adaptability
- Multitasking
Accomplishments
- Received Staff Excellence Award at Macquarie Community College
- Received appreciation as most consistent Co-worker at Ikea
- Acknowledged for my voluntary service as a Christian Religious Teacher in public schools
Timeline
Customer Service Advisor and Sales Support
Macquarie Community College
03.2018 - 03.2023
Customer Service Assistant
IKEA
05.2014 - 09.2015
Arts and Crafts Coordinator
Beecroft Primary School
06.2013 - 05.2014
Engineering Support Clerk
RPS Switchgear
10.2008 - 11.2009
Bachelor - Economics
Mahatma Gandhi University
Graduate Diploma - System's Management
NIIT
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