Minnie Njenga
Ellenbrook
Summary
A passionate, dedicated, and experienced professional with extensive experience in the disability and community services sector. Skilled in coordinating services and support for individuals with complex needs, including those with intellectual disabilities, mental health challenges, and trauma histories. Known for a person-centred approach, excellent communication skills, and a strong commitment to improving the quality of life for people in need. Seeking a Service Coordinator role where I can leverage my expertise to provide effective, high-quality service delivery and support to both clients and team members.
Overview
7
7
years of professional experience
Work History
Area Coordinator
MercyCare Disability Services
10.2023 - Current
- Coordinate and ensure participants exercise choice and control over their services while maintaining independence
- Assist with rostering, allocate support workers, and ensure consistent high-quality service provision
- Review participant plans and outcomes, ensuring alignment with NDIS funding and service objectives
- Induct and train new support workers, ensuring compliance with policies and service delivery standards
- Manage on-call duties, ensuring effective response to service needs outside of regular business hours
- Report risks and incidents, investigating as necessary, and implementing corrective actions
- Ensure all training requirements for support workers are met and documented
Team Leader
People Kind Group – Outcare
06.2022 - 08.2023
- Coordinated community service programs and staff, including recruitment, rostering, and performance management
- Managed complex cases and referred clients to appropriate services, ensuring their needs were met effectively
- Conducted regular supervision and training for a team of support workers, ensuring their professional growth
- Monitored service delivery to ensure clients’ needs were met and risks were effectively managed
- Ensured communication with families, carers, and other stakeholders was clear, regular, and effective
- Assisted in recruitment to build team of top performers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Disability Support Worker
Identity WA
11.2020 - 06.2022
- Provided person-centred support to individuals with disabilities, assisting with daily living activities, personal hygiene, medication, and more
- Maintained accurate client records, reporting incidents, and following occupational safety and health policies
- Assisted in maintaining family and social relationships, promoting independence and quality of life
- Ensured compliance with all organisational policies and health and safety standards
- Kept accurate records for client files and handled related paperwork.
- Drove clients safely to social activities and appointments.
Support Worker
TEEM TREASURE PTY LTD
02.2018 - 10.2020
- Delivered in-home support and social engagement services, assisting clients with personal care, household tasks, and daily activities
- Supported individuals with autism, intellectual disabilities, and mental health challenges
- Ensured accurate documentation and communication with family members and stakeholders
Education
Degree -
Community Services
Skills
- Service Coordination
- Team Leadership
- NDIS Knowledge
- Case Management
- Risk Management
- Documentation & Reporting
- Communication
- Compliance & Policies
Accomplishments
- Awarded Group Leadership Excellence Award 2024: Recognized for outstanding leadership, collaboration, and positive impact on team performance.
- Successfully coordinated and managed high-quality service delivery in complex cases, ensuring compliance with NDIS standards and participants' needs.
- Recognized for consistently improving team performance and the quality of services provided, leading to increased satisfaction and better outcomes for clients.
Education And Certifications
- Degree in Community Services
- Manual Handling Certificate
- First Aid Certificate
- Current Police Clearance
- Valid WA Driving License
- Working with Children Check
- PEG Feed Training
- AOD Recovery Training
- NDIS Workers Screening Check
- DV-Alert Workshop
Timeline
Area Coordinator
MercyCare Disability Services
10.2023 - Current
Team Leader
People Kind Group – Outcare
06.2022 - 08.2023
Disability Support Worker
Identity WA
11.2020 - 06.2022
Support Worker
TEEM TREASURE PTY LTD
02.2018 - 10.2020
Degree -
Community Services
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