Minoli Jayasena
Glen Waverley,VIC
Summary
Dedicated and empathetic customer care professional with a proven track record of delivering exceptional service. Strong communication and problem-solving skills, coupled with the ability to build positive relationships with customers. Adept at handling inquiries, resolving issues, and ensuring customer satisfaction. Eager to contribute my customer-centric approach and enthusiasm to enhance the overall customer experience. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
4
4
years of professional experience
Work History
Retail Sales Assistant
ENDURO
Colombo , Colombo
02.2018 - 07.2022
- Greeted customers and provided excellent customer service.
- Maintained an organized and clean store environment.
- Operated the cash register, accepted payment, and issued receipts.
- Stocked shelves with merchandise according to company guidelines.
- Answered questions from customers about products and services.
- Informed customers of current sales promotions and discounts.
- Assisted customers with product selection to meet their needs.
Customer Service
EVOLE UK PROPERTY LTD
- Dedication to providing exceptional service and ensuring customer satisfaction
- Proven track record of building positive customer relationships through clear and empathetic communication
- Skilled in addressing inquiries and resolving issues promptly to meet customer needs
- Strong interpersonal skills contributing to a positive and engaging customer experience.
Fashion Designer
FROKME LTD
- Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards
- Sketched artistic and fresh designs for consideration
- Designed sampling displays to enhance consumer interest
- Provided administrative support and pitched in to help with special projects whenever needed
- Fielded phone calls during fashion designer absences, answering questions and taking messages
- Planned special fashion events, invited guests and contacted media outlets
- Assisted designers at fashion photo shoots, tracking accessories and dressing models.
Fashion Stylist
ENDURO Sportswear
- Provided education and guidance to clients on fashion trends and styling techniques
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized
- Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles
- Researched current fashion trends to create on-trend looks for editorial and commercial projects.
Education
BA ( Hons) Fashion Designing and Marketing -
Northumbria University
Pattern making and Grading -
GIMI
Master of Marketing -
Victoria University
Skills
- Adoptable
- Problem solving
- Professional customer service
- Flexible Schedule
- Sales Expertise
- Stock Management
- Fitting Room Maintenance
- Customer Service
- Customer Needs Assessment
- Problem-Solving
- Time Management
- Fluent in [Language]
- Product Promotions
- Teamwork and Collaboration
Languages
- English
- Sinhalese
Timeline
Retail Sales Assistant
ENDURO
02.2018 - 07.2022
Customer Service
EVOLE UK PROPERTY LTD
Fashion Designer
FROKME LTD
Fashion Stylist
ENDURO Sportswear
BA ( Hons) Fashion Designing and Marketing -
Northumbria University
Pattern making and Grading -
GIMI
Master of Marketing -
Victoria University