Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Minsoo Yoon

Sunnybank Hills

Summary

Dynamic professional with a proven track record in business operations and customer service expertise. As an Operational Manager at Cleansland, I enhanced customer satisfaction through quality control and effective issue resolution. Skilled in staff training and pricing strategy, I fostered a collaborative environment that drove success and loyalty.

Professional retail operator with focus on high standards and results. Proven track record in managing store operations and driving sales growth. Known for strong team collaboration and adaptability. Expertise in customer service and inventory control.

Overview

25
25
years of professional experience

Work History

Shop Owner

Self-employeed
10.2011 - 11.2024
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.

Operational Manager

Cleansland
03.2000 - 07.2011
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.

Education

Bachelor of Arts - International Business

Queensland University of Technology
Brisbane, QLD
12-2002

Skills

  • Business operations
  • Pricing strategy
  • Marketing experience
  • Store maintenance
  • Staff hiring and training
  • Customer service expertise

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.

Languages

English
Native or Bilingual
Korean
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Shop Owner

Self-employeed
10.2011 - 11.2024

Operational Manager

Cleansland
03.2000 - 07.2011

Bachelor of Arts - International Business

Queensland University of Technology

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Minsoo Yoon