Mintra Machares

C9 GELATO PTY LTD

03.2022 - Current

Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
Promoted a culture of learning by sharing personal experiences from the field as well as insights from industry experts during training sessions.
Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
Led workshops focused on enhancing communication skills, improving problem-solving abilities, and promoting efficient teamwork among customer service representatives.
Established and maintained quality control standards.
Built and maintained professional relationships with vendors and suppliers.
Boosted overall team productivity by identifying individual strengths within the group and assigning relevant tasks accordingly during training sessions.
Analyzed performance metrics to identify skill gaps within the team, developing targeted training initiatives to address these areas effectively.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.