Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mintton Hyde

Perth

Summary

Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to the growth of the organization.

Overview

16
16
years of professional experience

Work History

Analyst

ACIC
03.2020 - Current
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Supported budgeting processes by providing accurate forecasts and timely variance analyses.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Manged approximately 30 incoming calls, emails and enquiries per day from staff members.

Quartermaster / Reserve Duties

Australian Defence Force
07.2018 - Current
  • Leadership directive
  • Solider duties
  • Field craft
  • Navigational knowledge
  • Handling of Defence Equipment
  • Quartermaster - Q-Store
  • Defence Recruitment Engagement
  • Community Engagements and dealings with Public Events
  • Managed cross-functional teams effectively, fostering collaboration between various departments involved in logistic operations.
  • Checked and replenished inventory to maintain optimal operations.
  • Enhanced inventory management by implementing efficient tracking systems and organizing storage spaces.
  • Established strong vendor relationships, securing favorable contract terms and reliable supply chains.
  • Maintained accurate records on all transactions, ensuring compliance with regulatory requirements and internal policies.

Analyst

ACIC – Intelligence Operations Compliance
07.2020 - 02.2023
  • Adapted to change of teams and in-house Agency structure
  • Conducted professional communication with staff and Managers
  • Maintain the TIA Warrants and CAD registrars nationally
  • Address difficult issues and work through with solutions
  • Performed well under pressure
  • Skill set the same as the Covert Assurance Officer Role
  • Managed approximately 50 incoming requests, internal and external deadlines meeting them in a timely manner efficiently.

Covert Assurance Officer

Australian Crime Intelligence Commission (ACIC)
12.2017 - 07.2020
  • Maintaining High Protected Information safely.
  • Provide efficient and effective work outcomes for Investigations teams across the Nation.
  • Communicate with internal and external stakeholders daily with the Australian Federal Police, State Police, Home Affairs and Telecommunication Carriers.
  • Provide reporting data to Managers.
  • Ensure that legislation is applied during quality checking of secured documents.
  • Navigate with systems that store highly protected information and liaise with Tech support to problem solve system issues.
  • Engage with Diversity and RAP working groups and other teams that have diverse cultural background.
  • Provide on-call weekend support to operational staff members and to external stakeholders.
  • Liaise with Managers and State Managers on a daily basis to ensure legislation is applied effectively.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

Language Analytics / Evidence Management Officer

Australian Crime Commission
10.2014 - 12.2017
  • Maintain Evidential briefs for court, accessing secure information and disclosing within operational teams.
  • Quality checking of linguist transcriptions for court.
  • Liaise with external and internal stakeholders of meeting daily objectives.
  • Respond in a timely manner with support of urgent requests for translations.
  • Complying within legislation and utilizing centralized database to deliver work outcomes in a timely manner.
  • Working with team members to ensure contracted linguists timesheets were correct for monthly payments.
  • Provide afterhours support to operational teams.
  • Access different systems that captures correct data intel gathering.
  • Communicate with external and internal legal professionals and Judges.
  • Managed budgets effectively, allocating resources wisely to support business objectives and maintain fiscal responsibility.
  • Managed high-performing teams, fostering a culture of accountability and open communication that ultimately led to better project outcomes.
  • Built strong partnerships with external stakeholders to leverage additional resources and support mutual success outcomes for each party involved in collaborative projects.

Human Resource Assistant

Glencore Xstrata Limited
01.2013 - 11.2014
  • Successfully completed a Cert IV in HR and provided fulltime work to the George Fisher Mine (GFM).
  • Open communication and transparency provided to all staff and external recruitment agencies.
  • Provided daily stats for HR Advisors and Superintendents with high pressured time frames.
  • Update all internal staffing files for both Black Star and GFM.
  • Created spreadsheets to keep track of exiting staff members and audited files regularly.
  • Applied a high level of organisation and time management to provide efficient work output.
  • Conducted employment screening and assisted with online psych testing.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.

Surface Mount Operator

Glencore Xstrata Limited
11.2013 - 10.2014
  • Maintain KPI’s in meeting orders deliveries both distributed and received goods and complete audit inventory.
  • Knowledge in conducting maintenance checks on forklifts, light vehicles and in-house scissor lifts.
  • Unloading and loading supplies from and onto trucks.
  • Receipting goods in and packing goods away in a short timeframe
  • Liaise with external and internal stakeholders of the mines, suppliers, truck companies and staff members.
  • Upheld safety briefing every day at 7am for a hand over with night shift workers.

Employment Service Consultant

DHS; Commonwealth Rehabilitation Service
06.2012 - 01.2013
  • Engaged with Centrelink, Medicare and Occupational Therapist staff member to provide assistance with the Australian public who had medical or a disability back into employment.
  • Work remotely servicing the Mount Isa region and providing engagement and support.
  • Ability to meet KPI deadlines and understand how to gather information prior to setting up a medical appointment.
  • Attend home appointments.
  • Engage with customers on Grid Island and assist with their goal settings of gaining skills back into the workforce.
  • Provided information about service procedures and expected timelines.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.

Customer Service Officer

Department of Human Service (DHS); Child Support Agency (CSA)
01.2009 - 05.2012
  • Ability to provide high level of communication engagement with the Australian Public.
  • Work in a rostered environment and meet KPI deadlines.
  • Ability to engage and provide decisions to newly customers who have separated.
  • Knowledge of how to deal with journalists calling the agency to seek comments from the CSA.
  • Apply legislation effectively to Income Assessments and engage with ATO and Centrelink to ensure financial income is captured correctly
  • Worked autonomously within a team and also contributed with stat reporting to Management.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Education

Diploma - Government

Australian Public Service Commission
Canberra, ACT
01.2015

Diploma - Project Management

Australian Public Service Commission
Canberra, ACT
01.2015

Cert IV - Human Resources

Australian Human Resource Institute
Mount Isa, QLD
01.2013

Skills

  • Organisational and methodical processing skills
  • Open and transparent communication
  • Able to work autonomously or a part of a team
  • Meet deadlines and work under pressure
  • Apply sound judgement in problem solving situations
  • Microsoft office
  • Ability to apply Policies and Procedures to the role / apply Legislation to decisions
  • MS Excel
  • Engage professionally with any Government Agency and Stakeholders
  • Time management
  • Team collaboration and leadership
  • Information gathering
  • Decision-making
  • System analysis
  • Audit support
  • Evidence-based decision making

Timeline

Analyst

ACIC – Intelligence Operations Compliance
07.2020 - 02.2023

Analyst

ACIC
03.2020 - Current

Quartermaster / Reserve Duties

Australian Defence Force
07.2018 - Current

Covert Assurance Officer

Australian Crime Intelligence Commission (ACIC)
12.2017 - 07.2020

Language Analytics / Evidence Management Officer

Australian Crime Commission
10.2014 - 12.2017

Surface Mount Operator

Glencore Xstrata Limited
11.2013 - 10.2014

Human Resource Assistant

Glencore Xstrata Limited
01.2013 - 11.2014

Employment Service Consultant

DHS; Commonwealth Rehabilitation Service
06.2012 - 01.2013

Customer Service Officer

Department of Human Service (DHS); Child Support Agency (CSA)
01.2009 - 05.2012

Diploma - Government

Australian Public Service Commission

Diploma - Project Management

Australian Public Service Commission

Cert IV - Human Resources

Australian Human Resource Institute

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Mintton Hyde