Min Wook Kim
Macgregor,QLD
Summary
Trustworthy worker with a track record of enhancing customer satisfaction and team performance at Ignite Esports Centre. Skilled in negotiation and time management, adept at resolving conflicts and improving service delivery. Demonstrated ability to amplified sales by 30% through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Manager
Ignite Esports Centre
2021.10 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, resulting in a 30% increase in overall revenue within 1 year by optimizing customer engagement
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Dining Staff
Nene Chicken
2023.05 - 2024.01
- Proactively anticipated guest needs throughout their dining experience, refilling beverages and clearing plates as needed without prompting from customers or supervisors.
- Maintained knowledge of current menu offerings and ingredients, enabling accurate responses to customer inquiries about potential allergens or dietary restrictions.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in positive customer feedback.
- Contributed to increased sales by upselling menu items and promoting daily specials to customers.
Education
High School Diploma -
Macgregor State High School
Blackwattle St, Macgregor QLD 410911.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Negotiation
Languages
Korean
Native or Bilingual
english
Native or Bilingual
Availability
Monday - Wednesday : 9 am–5:30 pm Thursday: 9 am–9 pm
Friday - Saturday : 9 am–5:30 pm
Timeline
Dining Staff
Nene Chicken
2023.05 - 2024.01
Manager
Ignite Esports Centre
2021.10 - Current
High School Diploma -
Macgregor State High School
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