Minyi Tang
Adelaide,SA
Summary
Dynamic and results-oriented professional with proven expertise in customer service and professional communication, honed at Gongcha and Ke Holdings Inc. Excelled in fostering team collaboration, enhancing client satisfaction, and streamlining operations. Skilled in managing complex contracts and delivering top-notch service, demonstrating adaptability and a keen eye for detail.
Overview
4
4
years of professional experience
Work History
Shop Supervisor
Gongcha
02.2022 - Current
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Contract Consultant
Ke Holdings Inc.
11.2020 - 01.2022
- Developed strong working relationships with clients through regular communication and proactive problem-solving approaches.
- Enhanced client satisfaction by promptly addressing concerns and implementing effective solutions.
- Conducted thorough risk assessments, enabling clients to make informed decisions on contractual agreements.
- Assisted legal teams with drafting complex contracts, ensuring accuracy while meeting tight deadlines.
- Collaborated with cross-functional teams to develop comprehensive proposals that met client requirements and expectations.
Education
International Master of Business Administration
University of South Australia
Adelaide, SA06.2023
Bachelor of Commerces
University of Adelaide
Adelaide, SA12.2019
Skills
- Customer Service
- Professional Communication
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Adaptability and Flexibility
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Shop Supervisor
Gongcha
02.2022 - Current
Contract Consultant
Ke Holdings Inc.
11.2020 - 01.2022
International Master of Business Administration
University of South Australia
Bachelor of Commerces
University of Adelaide
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