Minyu Li
Summary
Proactive and detailed-oriented job seeker with strong organizational skills eager to look for new opportunity. Ready to take on new challenges and make meaningful impact.
Overview
10
10
years of professional experience
Work History
Premium Services Supervisor
The Star Entertainment Group
04.2024 - Current
- Conducted regular performance evaluations for staff members, providing constructive feedback and guidance for improvement.
- Checked on staff regularly and adjusted workflows, assignments and schedules of daily operation to stay ahead of expected demand.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Coordinated scheduling and staffing needs to ensure optimal coverage during peak hours or high volume periods.
- Streamlined processes for efficient service delivery, ensuring timely resolution of customer issues.
- Created and delivered effective training materials and courses.
- Facilitated hiring, training and evaluation of staff.
- Supported team members by offering constructive feedback and coaching as needed.
Premium Gaming Room Host
The Star Entertainment Group
09.2020 - 04.2024
- Maintained and developed positive relationships with customers through effective communication and assisting with their requests and amenities. e.g. Communicate through face to face/phone calls/texts/emails to best resolve customers' requests. Assist with hotel reservations/limo bookings/ flight arrangements/ restaurant bookings and other daily inquiries.
- Devoted significant time being visible and available on floor to meet and greet guests during individual visits and special events to develop relationships with customers
- Addressed customer behaviors or complaints to maintain smooth and professional operations.
- Host and organise Events for VIP customers
- Maintaining daily office operations and administration. e.g. managing document records of customer's preference; records of conversations with team members;
- Ensure that office operations comply with relevant laws and regulations. e.g. Ensure team members sign off acknowledgment of updated compliance and policies; Ensure effective communication regarding vital changes within the business
- Implement and communicate health and safety protocols to ensure a safe working environment.
Senior Executive host(supervisor)
The Star Entertainment group Gold Coast, VIP International Services
01.2019 - 09.2020
- Demonstrated proficient leadership skills to motivate employees and build competent teams. e.g. Delegating tasks to team members according to their skills and strengths, ensuring apositive, efficient work environment
- Recruited, interviewed, and hired employees and training staff on best practices and protocols.
- Effectively manage roster with flexibility and adaptability to meet the changing needs of the business and its employees
- Managing conflicts among team members.
Executive host
The Star Entertainment group Gold Coast, VIP International Services
02.2016 - 12.2018
Oroton Group Harbour, Coast
11.2015 - 02.2016
Personal tutor of Korean
10.2014 - 02.2016
- Chinese Teaching Chinese and Chinese culture
Ralph Lauren
11.2014 - 03.2015
- In Harbour Town Gold Coast Christmas seasonal sales
Education
Master of Business - Event management
Griffith University
Certificate of Advanced Korea Course Certificate of Advanced Korea of Level 5 - Language
Kyung Hee University
Seoul, South Korea01.2013
Bachelor of Business (Golf Mangement) - Business Management
Shenzhen University
Shenzhen, China07.2012
Skills
- Computer skills (MS word, PowerPoint, Excel, CRM Salesforce, Opera, Outlook )
- Professional writing skills of email format and manner
- Strong administration skills
- Advanced communicational skills and customer service skills
- Problem Solving and multi-task management skills
- Excellent teamwork and cooperation skills
- Leadership
- Staff Support & Labour management
Additional Information
- INTERNATIONAL EXPERIENCE (Travel Lover)
- Tour and study in Korea
- Tour of Singapore ,Malaysia, New Zealand, Thailand, Hongkong and Taiwan
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Korean
Full Professional
Reference
Vincent Chow
Casino Services Manager
The Star Gold Coast
0428 331 250
BingFai.Chow@star.com.au
Jean Zhang
Business Development Manager
The Star Entertainment Group
0447 409 617
Jean.Zhang1@star.com.au
Kelly Yang
International admission officer
University of Queensland
0421137126
azakelly@hotmail.com
Timeline
Premium Services Supervisor
The Star Entertainment Group
04.2024 - Current
Premium Gaming Room Host
The Star Entertainment Group
09.2020 - 04.2024
Senior Executive host(supervisor)
The Star Entertainment group Gold Coast, VIP International Services
01.2019 - 09.2020
Executive host
The Star Entertainment group Gold Coast, VIP International Services
02.2016 - 12.2018
Oroton Group Harbour, Coast
11.2015 - 02.2016
Ralph Lauren
11.2014 - 03.2015
Personal tutor of Korean
10.2014 - 02.2016
Master of Business - Event management
Griffith University
Certificate of Advanced Korea Course Certificate of Advanced Korea of Level 5 - Language
Kyung Hee University
Bachelor of Business (Golf Mangement) - Business Management
Shenzhen University
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