Miphang Thapa Magar

Motivated IT Support professional with hands-on experience in service desk environments, delivering Level 1 technical support across Windows systems, Microsoft 365, Active Directory, and VMware environments. Skilled in troubleshooting user issues, managing incidents in ticket-driven systems, and providing clear, user-focused support. Backed by strong customer service experience in high-pressure environments, with a proven ability to communicate effectively, prioritize tasks, and resolve issues efficiently. Eager to grow in cloud and infrastructure technologies while contributing to a reliable and responsive IT support team.

• Resolved 15–20+ service desk incidents per week within expected timeframes and service targets
• Improved user experience by resolving desktop, Microsoft 365, and printer issues at first point of contact
• Supported onboarding and offboarding processes, ensuring users had correct access and equipment from day one

Available upon request.