Miquaela Bussian

I was hired originally as a receptionist in June 2022, in August 2022 I was then promoted to Junior property manager, in May 2023 I stepped into the role as a senior property manager.

My duties in this role include but were not limited to:

• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Handled assignments independently with good judgement and critical thinking skills.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Administered operations to handle needs of more than 428 tenants across 214 property units.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Coordinated with legal counsel to resolve tenant disputes.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
• Communicated effectively with owners, residents, and on-site associates.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Kept properties in compliance with local, state, and federal regulations.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Followed up on delinquent tenants and coordinated collection procedures.
• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
• Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Worked effectively in fast-paced environments.
• Learned and adapted quickly to new technology and software applications.
• Developed strong communication and organizational skills through working on group projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Developed and maintained courteous and effective working relationships.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Skilled at working independently and collaboratively in a team environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Provided professional services and support in a dynamic work environment.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Routed incoming mail and messages to relevant personnel without delay.
• Answered phone promptly and directed incoming calls to correct offices.
• Collected cash, eftpos and cheque payments, processed transactions and updated relevant records.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.

From February 2019 – November 2019 I was at the Grand Central Store, in November I transferred to the Best and Less store at Riverlink shopping centre.

My duties in this role include, but limited to:

• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Created and maintained safe and secure work environments for employees.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Rotated merchandise and displays to feature new products and promotions.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Developed strong communication and organizational skills through working on group projects.
• Cultivated interpersonal skills by building positive relationships with others.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked effectively in fast-paced environments.
• Learned and adapted quickly to new technology and software applications.
• Self-motivated, with a strong sense of personal responsibility.
• Applied effective time management techniques to meet tight deadlines.
• Gained extensive knowledge in data entry, analysis and reporting.
• Strengthened communication skills through regular interactions with others.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Paid attention to detail while completing assignments.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.

My duties in this role include, but limited to:

• Improved customer satisfaction through staff training in customer service and product knowledge.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Supervised guests at front counter, answering questions regarding products.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Rotated merchandise and displays to feature new products and promotions.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Completed point of sale opening and closing procedures.
• Approved regular payroll submissions for employees.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Developed and implemented successful staff incentive programs to motivate employees.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Passionate about learning and committed to continual improvement.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Proved successful working within tight deadlines and a fast-paced environment.
• Gained extensive knowledge in data entry, analysis and reporting.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Applied effective time management techniques to meet tight deadlines.
• Provided professional services and support in a dynamic work environment.
• Paid attention to detail while completing assignments.
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Strengthened communication skills through regular interactions with others.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Exercised leadership capabilities by successfully motivating and inspiring others.

My duties in this role include, but limited to:

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Implemented and developed customer service training processes.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Organized and detail-oriented with a strong work ethic.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Passionate about learning and committed to continual improvement.
• Provided professional services and support in a dynamic work environment.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.

My duties in this role include, but limited to:

• Provided exceptional services and pleasant shopping experiences to retail customers.
• Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
• Fielded customer questions to share information about products, availability, and pricing.
• Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Organized promotional events to engage potential customers and generate new business opportunities.
• Executed visual merchandising strategies to attract customers and drive sales.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used in-store system to locate inventory and place special orders for customers.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Increased sales by building strong customer relationships and providing excellent service.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Monitored customers for signs of security concerns and escalated issues to management.
• Managed efficient cash register operations.
• Supported store management with administrative tasks such as scheduling appointments or updating client records.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Proven ability to learn quickly and adapt to new situations.
• Developed and maintained courteous and effective working relationships.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

I was hired as a casual cashiers and kitchenhand in 2010. In 2014 I got promoted as a level three shift supervisor/ Assistant Manager

My duties in this role include, but limited to:

• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Completed daily financial activities and prepared weekly reports for management to inform decision-making.
• Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Increased sales performance through effective upselling techniques and staff training initiatives.
• Conducted performance reviews and provided staff with feedback and guidance.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Responded to and resolved customer questions and concerns.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Completed store opening and closing procedures and balanced tills.
• Helped store management meet standards of service and quality in daily operations.
• Completed cash and credit card transactions accurately using POS software.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Trained new employees and delegated daily tasks and responsibilities.
• Applied effective time management techniques to meet tight deadlines.
• Strengthened communication skills through regular interactions with others.
• Gained strong leadership skills by managing projects from start to finish.
• Provided professional services and support in a dynamic work environment.
• Proven ability to learn quickly and adapt to new situations.
• Proven ability to develop and implement creative solutions to complex problems.
• Identified issues, analyzed information and provided solutions to problems.
• Paid attention to detail while completing assignments.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
• Worked with floor team and managers to meet wide range of customer needs.
• Handled cash with high accuracy and took care to check bills for fraud.
• Worked flexible schedule and extra shifts to meet business needs.
• Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Processed refunds and exchanges in accordance with company policy.