Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Mir Hossain

Sydney,NSW

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 8 years.

Overview

9
9
years of professional experience

Work History

Retail Sales Manager

Electrical Home Aids Pty Ltd (Godfreys)
12.2022 - Current


  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Preparing weekly Cycle count, category count and Inventory management.

Lead Retail Sales Consultant

Electrical Home Aids Pty Ltd (Godfreys)
09.2015 - 12.2022

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  • Training and Mentoring team leaders and team members to achieve store targets.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Exceeded sales goals 300% utilizing exemplary customer service skills and sales techniques.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Perform weekly cycle count, category count, quarterly stocktake and inventory management.

Education

Master of Science - Information Technology

Federation University Australia
Sydney
06.2015

Master of Arts - English

National University Bangladesh
06.2009

Skills

  • Coaching and Mentoring
  • Inventory Management
  • Customer Service
  • Team Supervision
  • Sales Team Leadership
  • Staff Development
  • Productivity maximization
  • Upselling strategies
  • Critical Thinking
  • Employee Performance Management
  • Visual Merchandising
  • Store Opening and Closing

Accomplishments

    Key Achievement :

    .Winner of Tineco hard floor cleaner competition NSW, 2022

    · Company salesperson of the year 2019, 2020

    · Vorwerk Thermomix Competition Award, 2019

    · Vorwerk Kobold Champion Award Australia, 2018

    · Franchisee salesperson of the year 2018

    · Company Rising star of the year 2016.


Additional Information

References :

1. Kathy Sutherland

position: Line Manager, Godfreys, Mount Gambier

Email:kathy.sutherland5@gmail.com

Phone:phone: 0438394008

2. David Lee

Position: COO, 360 International trading pty ltd

Former CEO, Electrical Home Aids Pty Ltd

Email:dvidjuniorlee@yahoo.com

Timeline

Retail Sales Manager

Electrical Home Aids Pty Ltd (Godfreys)
12.2022 - Current

Lead Retail Sales Consultant

Electrical Home Aids Pty Ltd (Godfreys)
09.2015 - 12.2022

Master of Science - Information Technology

Federation University Australia

Master of Arts - English

National University Bangladesh
Mir Hossain