MIR TANJIN ISLAM
Millner,Australia
Summary
Dynamic Operations Manager with a proven track record at Little Green Truck, enhancing IT support efficiency and user satisfaction through strategic process improvements and staff training. Expert in data analytics and leadership, I excel in driving teams towards excellence in service delivery and operational effectiveness.
Overview
7
7
years of professional experience
Work History
Operations Manager
Little Green Truck
Millner, Australia
10.2022 - Current
- Managed digital service desk operations, ensuring prompt and effective IT support for users
- Developed and implemented processes for logging and tracking service requests
- Coordinated communication between end-users and technical teams, delivering regular status
- Trained staff on digital tools and systems, improving the resolution of everyday issues
- Identified opportunities for process improvements within the service desk to enhance efficiency and user experience
Customer Service Supervisor
Woolworths Group
03.2018 - 09.2022
Education
ICT professional year program -
National Institute of Technology
02.2025
Bachelors of Information Technology -
Charles Darwin University
11.2023
Skills
- Data analytics
- Data engineering
- Business analysis
- Data entry
- ITIL processes
- Microsoft 365
- D365 administration
- Windows Server
- Group Policy management
- Leadership
- Critical thinking
- Analytical skills
Projects
Drive Safe, The 'Drive Safe' project is a collaborative team implementing road safety solutions. We designed a sophisticated application that collected and meticulously analyzed extensive datasets about driver behavior, road conditions, and real-time traffic information. Implementing Data Engineering Pipeline, Involved in designing and implementing scraping scripts, validating based on specific criteria, and structuring the information for further examination. Network Simulation, Our team collaborated remotely to enhance a Packet Tracer file, incorporating four routers, six switches, and ten end devices with redundancies.
References
Available on request
Timeline
Operations Manager
Little Green Truck
10.2022 - Current
Customer Service Supervisor
Woolworths Group
03.2018 - 09.2022
ICT professional year program -
National Institute of Technology
Bachelors of Information Technology -
Charles Darwin University
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