Mira Li
Melbourne,VIC
Summary
Bilingual and adaptable professional with a diverse background in fashion design, retail, and online customer service. Skilled at providing personalized service and building relationships with clients in both English and Chinese. Known for delivering tailored recommendations and understanding customer needs across multiple platforms. Passionate about driving sales and delivering excellent service in different environments. Able to effectively communicate product details and ensure client satisfaction, drawing from a blend of professional expertise and hands-on experience.
Overview
9
9
years of professional experience
Work History
Violin Teacher
Private Studio
03.2016 - Current
- Improved student performance by tailoring individualized lesson plans based on each student''s unique learning style and abilities.
- Built and maintained a strong client base by offering tailored violin lessons, which led to a high rate of client retention and referrals.
- Guided students to achieve exceptional results in graded exams, orchestra auditions, and private school scholarships.
- Developed effective communication skills to understand clients’ needs, create customized plans, and deliver results.
- Developed strong rapport with students and parents, resulting in high client satisfaction and retention rates.
Shop Assistant
The View Korean Fashion Retail & Wholesale
02.2024 - 09.2024
- Completed daily tasks accurately and on-time to support shop needs.
- Delivered exceptional customer service by listening to client needs and assisting with product selection.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Developed product expertise to effectively recommend solutions and close sales, ensuring customer satisfaction.
- Checked incoming orders and organized new stock.
- Contributed to a positive team environment and consistently met store targets through collaboration and proactive problem-solving.
- Managed online inquiries, providing accurate responses to customer questions, tracking orders, and resolving concerns to ensure satisfaction.
Fashion Intern
Nique Clothing
03.2019 - 07.2019
- Assisted designers at fashion photo shoots, tracking accessories and dressing models.
- Assisted with organising the showroom before client meetings.
- Training and assisting store inventory with the Cin 7 management system.
- Participated in fittings to provide valuable feedback on garment fit and silhouette adjustments.
- Conducted QA and provided detailed feedback.
- Assisted with the communication between the production office and manufactories in China using Mandarin.
- Maintained a clean and organized workspace in the design studio, promoting productivity among team members.
- Demonstrated adaptability and problem-solving skills by stepping in to assist with various tasks as needed, ensuring the timely completion of projects.
- Improved supply chain efficiency by streamlining communication between design, production, and retail teams.
Education
Bachelor of Music - Music Performance
University of Melbourne
Southbank12-2020
Bachelor of Fashion - Fashion Design
Box Hill Institute of TAFE
Melbourne, VIC07-2020
Certificate III & IV of Fashion Merchandising - Applied Fashion Design & Merchandising
Melbourne Fashion Institute
Fitzroy, VIC12-2018
Skills
- Excellent communication
- Patience and empathy
- Ability to multi-task
- Active learning
- Problem-solving
- Self motivation
- Teamwork and collaboration
- Time management & organization
- Adobe suite
- Microsoft 360
- Cin 7
- Knowledge with fashion pattern making, fabrics and garment construction
Accomplishments
- Guided over 30 students to achieve high grades in exams, MYO orchestra auditions and scholarships, demonstrating my ability to drive success and exceed expectations.
- Developed a loyal client base, with 90% repeat clients, reflecting my commitment to delivering exceptional service and cultivating trust.
- Awarded with 'The best graduate design of the year' in 2019 for my fashion design collection in Box Hill institute graduate fashion runway show.
Languages
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working
Timeline
Shop Assistant
The View Korean Fashion Retail & Wholesale
02.2024 - 09.2024
Fashion Intern
Nique Clothing
03.2019 - 07.2019
Violin Teacher
Private Studio
03.2016 - Current
Bachelor of Music - Music Performance
University of Melbourne
Bachelor of Fashion - Fashion Design
Box Hill Institute of TAFE
Certificate III & IV of Fashion Merchandising - Applied Fashion Design & Merchandising
Melbourne Fashion Institute
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