Summary
Overview
Work History
Education
Skills
Timeline
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Mira Thippawal

Connells Point,NSW

Summary

A high energy and self driven store manager with the versatility of working in multiple retail locations. Successful in developing interpersonal relationships with customers and team members, promoting sustainable loyalty. Encouraging collaboration over competition along with a growth mindset to promote a positive team morale. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Supervisory Casual Sales Assistant

7-11 Convenience Store
12.2020 - 12.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.

Retail Sales Supervisor

Stateside Sports
12.2021 - 07.2022
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Mentored team members to enhance professional development and accountability in workplace.

Store Manager

Stateside Sports
07.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in both a slow and fast-paced environment through proactive communication and constructive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, identifying short term problems before becoming a long term habit
  • Observed each employee's individual strengths and identified areas of opportunity through one-on-one individualised coaching
  • Oversaw visual merchandising displays to catch attention of store customers

Education

High School Diploma -

St Andrew's Cathedral School
Sydney, NSW
11.2020

Skills

  • Store Opening and Closing Procedures
  • Staff Management
  • Customer Service
  • Team Leadership
  • Staff Training
  • Mentoring
  • Time Management
  • Microsoft Outlook
  • Goals and Performance

Timeline

Store Manager

Stateside Sports
07.2022 - Current

Retail Sales Supervisor

Stateside Sports
12.2021 - 07.2022

Supervisory Casual Sales Assistant

7-11 Convenience Store
12.2020 - 12.2021

High School Diploma -

St Andrew's Cathedral School

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Mira Thippawal