Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Timeline
Generic

Miracle Amaizu

Melbourne,VIC

Summary

Friendly and efficient professional with a proven track record in fast-paced environments. Eager to learn and apply new knowledge with skill and efficiency. Proven ability to handle high-level client questions and complaints, and deliver superior customer interactions. Dedicated to identifying trends and developing rapid solutions. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Mentor, Data Science and AI Educators' Program

Alan Turing Institute
03.2023 - 08.2023
  • Conducted highly impactful mentoring calls on a weekly basis, ranging from 30 to 60 minutes, guiding and supporting the mentee group in their Data Science and AI journey
  • Demonstrated exceptional mentorship skills by effectively utilizing provided materials to structure the 11-week mentoring sessions, while also encouraging open discussions and exploration of additional areas of interest
  • Fostered a strong online mentoring environment, proactively coordinating with the mentee group to schedule sessions and leveraging various platforms to facilitate seamless communication
  • Achieved a significant positive impact on the 3 mentees' professional growth and learning outcomes, ensuring their understanding and application of key concepts in Data Science and AI.
  • Served as role model for mentees by demonstrating strong values and ethical standards.

Business Analyst Data Coach

Just IT
01.2023 - 05.2023
  • Motivated and encouraged learners' development through engaging in weekly coaching sessions totaling 100 coaching hours
  • Collaborated with 40 apprentices and their employers to plan and execute projects and tasks aligned with apprenticeship standards
  • Provided feedback and support for the summative portfolio and prepared 5 apprentices for end-point assessments
  • Incorporated Maths, English Functional skills, and relevant topics (Health and Safety, Safeguarding, Equal Opportunities, and related Acts) into weekly coaching sessions
  • Identified and proactively addressed learning or development barriers for apprentices, resulting in a 10% reduction in apprenticeship completion time
  • Maintained regular communication with management, apprenticeship team, and career support team, resulting in improved coordination and satisfactory stakeholder feedback.

Associate Data Analyst / Teaching Assistant

Purple Beard Limited
08.2021 - 01.2023
  • Collected learner data in diverse formats from up to 4 data sources including CRM tools
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Validated and verified data accuracy and organized the data into a coherent format for data analysis which reduced learner dropouts by 50% and helped achieve a KPI of £50,000
  • Sourced, collated, and cleaned raw labor market data from 10 job sources and skills reports towards the successful preparation of market intelligence database
  • Analyzed and interpreted the skills data to create customise reports and dashboards with market statistics, raising up to £650,000 in public funding
  • Teamed up with training lead to deliver the UK-funded Data Analytics Bootcamps and Data Technician Apprenticeships to 140+ learners
  • Designed data analysis training material, assessments and hands-on labs, and executed timely feedback and 1:1 support to 10 struggling learners
  • Mentored over 140+ data analyst trainees from 4 different cohorts in one year, 60% or more of whom have gained employment or continue to use these skills.
  • Collaborated with stakeholders to identify business needs and data sources.

Customer Service Advisor

Firstsource Solutions Limited
04.2021 - 10.2021
  • Liaised with 3 internal and external departments to drive root cause analysis on customer and data-related matters for informed decision and resolution
  • Disseminated constructive feedback to 2 business teams to uphold data quality and improvements to business processes and practices
  • Maintained accurate records on five IT systems while isolating inaccuracies and data quality issues to enable accurate sales data analysis
  • Built strong relationship with 3 other business areas and delivered support, resulting in consistent processes and demonstrating strong understanding of the business
  • Increased sales revenue by £105,000 by applying outstanding sales initiatives
  • Proposed innovative and significant business growth opportunities with the potential to reduce costs by up to 70%
  • Exceeded weekly sales targets to become top salesperson with 29 sales
  • Resolved customer queries at first point of contact, reducing client objection by 60%
  • Created agreed customer metrics by establishing structured information and insights.

Marketing and Business Development Analyst

Zumarco
10.2016 - 03.2021
  • Formulated 5 key marketing, branding, and business development strategies for major market expansion to drive revenue growth
  • Turned around lagging operations and prepared the company for fast growth and profitability in the first quarter
  • Developed the revenue and pricing strategies by brand and geography to cover 4 regions
  • Revived operation on the verge of bankruptcy to a turnaround success story within 1 year
  • Planning, reporting & forecasting that increased sales volume annually by 20%
  • Interfaced with the 5-person warehouse team to take raw data from key sources and translate into actionable insights for the business, supporting project delivery and influencing decision making processes.

Health, Safety, and Environment Analyst

Wacco Technical Engineering Services Limited
04.2014 - 09.2016
  • Interacted closely with the 5-person operations team to administer data sources and safety risk registers
  • Improved understanding of key areas of safety risk arising from 15 accidents and incidents
  • Analyzed 20 risk trends by evaluating data from investigations/reports and drawing conclusions
  • Supervised the health safety, environment, security, and emergency throughout the project duration of 6-month project to achieve safe project completion
  • Executed in compliance with HSE management plan, management procedure, potential risk register mitigation plan, and audit plan/procedure to achieve 90% compliance rate
  • Led HSE risk analysis and held 3 workshops internally and with related third parties
  • Spearheaded the analysis, coordination, and reporting of safety performance data with strict adherence to 95% of data mitigation plans throughout the project
  • Engaged with a 3-person digital team to align processes and shared best practices.

Basic Sciences Tutor

Government Secondary School, Nasarawa, Nigeria
03.2013 - 03.2014
  • Developed teaching materials and instructed through lectures, discussions, and demonstrations in English, mathematics, social studies for 100 students
  • Established clear objectives for all 20 lessons, units, and projects, and communicated clearly
  • Authored, administered, and graded tests and assignments to evaluate students' progress with 60% completion rate
  • Adapted teaching methods and instructional materials to meet varying needs of the 100 students.

Health and Safety Intern

Pipeline and Product Marketing Company
07.2011 - 12.2011
  • Aligned with 5 team leads to arrange meetings, prepare agendas, and document minutes
  • Organized accurate record of 50 injury, illness, and other incidents with the tank farm
  • Disseminated strategies to reduce incidents of illness, environmental accidents by 50% and other issues that may affect workers and public safety in the organization
  • Conducted 4 risk assessments of hazards and investigated incidents reported in the workplace
  • Presented insights to raise awareness on current safety and environmental hazards in 3 monthly staff meetings.

Education

Master of Science - Environmental Technology And Management

University of Port Harcourt
Nigeria
01.2015

Bachelors of Engineering - Petroleum Engineering

Federal University of Technology Owerri
Nigeria
01.2012

Skills

  • Progress Monitoring
  • Educational Support
  • Skill Development
  • Individual Tutoring
  • Appointment Scheduling
  • Product Knowledge
  • Data Collection
  • Complaint Resolution
  • Consultative Sales
  • Call Management
  • Quality Control
  • Vendor Relationship Management

Additional Information

Permanent Resident of Australia with full work rights.

Certification

  • Skills Bootcamp in Artificial Intelligence, University of Huddersfield, UK, 09/2022, Present
  • The Data Science and AI Educators' Programme, Alan Turing Institute, UK, 06/2022, 08/2022
  • Deep Learning Summer School, Neuromatch Academy, US, 07/2022, 08/2022
  • Python Programming for Analysis Skills Bootcamp, Purple Beard Limited UK, 08/2021, 12/2021

Languages

English
Full Professional

Timeline

Mentor, Data Science and AI Educators' Program

Alan Turing Institute
03.2023 - 08.2023

Business Analyst Data Coach

Just IT
01.2023 - 05.2023

Associate Data Analyst / Teaching Assistant

Purple Beard Limited
08.2021 - 01.2023

Customer Service Advisor

Firstsource Solutions Limited
04.2021 - 10.2021

Marketing and Business Development Analyst

Zumarco
10.2016 - 03.2021

Health, Safety, and Environment Analyst

Wacco Technical Engineering Services Limited
04.2014 - 09.2016

Basic Sciences Tutor

Government Secondary School, Nasarawa, Nigeria
03.2013 - 03.2014

Health and Safety Intern

Pipeline and Product Marketing Company
07.2011 - 12.2011

Master of Science - Environmental Technology And Management

University of Port Harcourt

Bachelors of Engineering - Petroleum Engineering

Federal University of Technology Owerri

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Miracle Amaizu