Miracle Faataga
MELBOURNE,VIC
Summary
Dynamic professional with extensive experience in employee training and customer service at McDonald’s. Proven ability to enhance team performance through effective coaching and safety compliance. Skilled in inventory management and problem-solving, consistently achieving production goals while maintaining a clean and organized work environment. Committed to fostering a collaborative workplace culture.
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Personable and reliable crew trainer bringing several years of experience in overseeing food handling and customer service staff development. Proficient in all restaurant positions with extensive expertise in employee assessment. Proven history of increasing productivity and bolstering services.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Crew Trainer
McDonald’s
Porirua, Wellington
01.2022 - 10.2022
- Demonstrated proper equipment use during team training sessions.
- Assisted in maintaining cleanliness and organization of workstations.
- Monitored inventory levels and communicated needs to management.
- Provided constructive feedback and one-on-one coaching to employees.
- Ensured that all safety protocols were followed during training sessions.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
Packer
Trumps
, Queensland
08.2020 - 07.2021
- Packaged products accurately for shipping and delivery.
- Organized inventory for efficient access and processing.
- Operated packing machinery following safety protocols.
- Collaborated with team members to meet daily production goals.
- Maintained a clean and safe work environment consistently.
- Wrapped items securely using appropriate packing materials.
- Assembled customer orders from stock and packed items in boxes.
- Arranged items on pallets according to size and weight.
- Weighed or counted items for distribution to conform to company standards.
Sales Associate
Eveni Carruthers
Apia, Samoa
01.2017 - 07.2019
- Assisted customers in selecting products and provided personalized recommendations.
- Maintained store cleanliness and organized merchandise displays for enhanced visibility.
- Processed sales transactions accurately using point-of-sale systems.
- Engaged customers through effective communication to foster a welcoming shopping environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Bagged or packaged purchases and wrapped gifts.
Education
Leifiifi Collage
Malifa , Apia 02.2013 - 12.2017
Skills
- Employee training
- Safety compliance
- Inventory management
- Equipment operation
- Customer service
- Problem solving
- Food preparation
- Active listening
- Workplace safety
- Safe food handling
- Complaint resolution
- Safety training
- Skills assessment
- Basic training techniques
- Food safety understanding
- Attention to detail
- Effective communication
- Time management
- Team collaboration
Languages
Samoan
First Language
English
Proficient (C2)
C2
Timeline
Crew Trainer
McDonald’s
01.2022 - 10.2022
Packer
Trumps
08.2020 - 07.2021
Sales Associate
Eveni Carruthers
01.2017 - 07.2019
Leifiifi Collage
02.2013 - 12.2017