Mirage RATNAYAKE
Armadale
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Nulsen Disability Services
04.2018 - Current
- Provided safe mobility support to help residents move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Adhered to all company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Checked medication schedules and patient needs to enforce correct medication administration.
- Kept detailed daily logs with care actions, patient behaviors and all incidents.
Manager
Sunbeam Cleaning Services
02.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Educated customers on product and service offerings.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained current knowledge of all facets of operations.
- Demonstrated new products, procedures and techniques to employees.
Support Coordination & Recovery Coach
Australian Support Services
04.2022 - 02.2024
- Respond to all enquiries from clients and other stakeholders in a timely and helpful manner.
- Use the most appropriate methods of communication with clients and other stakeholders that supports the client to achieve their goals, e.g. face to face, off-site, home visits, telephone, email, video link etc.
- Research NDIS service providers to gain understanding of services available to clients and what they offer.
- Provide non-clinical individualised practical support to clients and their families/carers in accordance with the client’s NDIS goals and plan to increase client capacity to independently manage their NDIS plan.
Manager and Driver
Prestigechauffeurservice
03.2016 - 07.2019
- Efficiently addressed customer issues to ensure quick and successful
resolution. - Recruit, train assess drivers and their qualifications as per driving laws
- Maintain costs and profit within the budget
- Pick up passengers from one place and safely transport them to their destination.
- Trained and guided team members to maintain high productivity and performance metrics.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Manager
Huntingdale Newspower
10.2016 - 05.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained current knowledge of all facets of operations.
- Demonstrated new products, procedures and techniques to employees.
- Cross-trained existing employees in order to maximize team performance.
- Established and maintained positive work environment to enhance retention and productivity.
- Trained new employees in specific job requirements.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Accounts Receivable Specialist
Baycorp
03.2012 - 09.2013
- Prepared and maintained customers' monthly reconciliation schedules.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Routinely contacted account holders with balances over 21 days past due to resolve delinquencies.
- Prepared and maintained customers' monthly reconciliation schedules.
- Contacted customers in person at personal and business locations to collect payments directly.
- Reviewed credit records to evaluate customer histories.
- Gathered information and entered data into computer system.
- Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Reached out to customers to verify information and follow up on issues.
- Performed research and due diligence to resolve issues in a timely manner.
- Representing Baycorp's values and reputation for integrity, professionalism to the organization, shareholders, clients, defaulting customers and the public domain.
- Advising debtors as to their contractual obligation to the clients.
Education
Diploma - Project Management
Tech Skill Academy
10.2023
Diploma - Diploma of Community Services
Arizona College
07.2023
Diploma - Diploma of Mental Health
Arizona College
08.2023
Diploma - Diploma in Caregiving
Alison College
03.2021
Diploma - Health Studies
Alison College
2019
Diploma - Mental Health
Alison College
2019
Diploma of Addiction Counseling -
Kew Academy
2019
Diploma - Project Management
Alison College
2018
Masters of Business Administration -
Southern Cross University
2015
Diploma - Human Resources
Alison College
2013
Diploma - Legal Studies
Alison College
2013
Certificate IV Financial Planning in Finance -
Australian Course
2009
Diploma - Business Management
Woodonga Tafe
12.2008
Diploma - Network And System Administration
Sydney Tafe
07.2007
Skills
- Medication schedules
- Compassionate and active listener
- Administrative
- Supervision
- Communications
- Housekeeping skills
- Safety management
- Finance
- Business operations
- Problem resolution
Affiliations
- Member of Association of information Technology Member, Small Business Association
- Project Management Institute
- Institute of Electrical and Electronics Engineers
Certification
- A life of Happiness and Fulfillment - 2020 Coursera
- Carrier success specialization- 2020 Coursera
- Break Through Obstacles to Learning and Discover your Hidden Potential - 2020 Coursera
- Methods and Statistics in Social Sciences - 2020 Coursera
- Certificate III Disability Support worker – 2018
- Creative, Innovation and change - 2013 Coursera
- Social Epidemiology - 2013 Coursera
- Competitive Strategy - 2013 Coursera
- Microeconomic Principles - 2013 Coursera
- New Model of Business Society - 2014 Coursera
Timeline
Support Coordination & Recovery Coach
Australian Support Services
04.2022 - 02.2024
Disability Support Worker
Nulsen Disability Services
04.2018 - Current
Manager
Huntingdale Newspower
10.2016 - 05.2018
Manager and Driver
Prestigechauffeurservice
03.2016 - 07.2019
Manager
Sunbeam Cleaning Services
02.2016 - Current
Accounts Receivable Specialist
Baycorp
03.2012 - 09.2013
Diploma - Project Management
Tech Skill Academy
Diploma - Diploma of Community Services
Arizona College
Diploma - Diploma of Mental Health
Arizona College
Diploma - Diploma in Caregiving
Alison College
Diploma - Health Studies
Alison College
Diploma - Mental Health
Alison College
Diploma of Addiction Counseling -
Kew Academy
Diploma - Project Management
Alison College
Masters of Business Administration -
Southern Cross University
Diploma - Human Resources
Alison College
Diploma - Legal Studies
Alison College
Certificate IV Financial Planning in Finance -
Australian Course
Diploma - Business Management
Woodonga Tafe
Diploma - Network And System Administration
Sydney Tafe
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