Miranda Butler
Townsville,QLD
Summary
Enthusiastic team member with many years of grocery experience. Guides customers to excellent shopping experience through product expertise and vigilant display maintenance. Outgoing worker finding joy in customer service. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
13
13
years of professional experience
Work History
Grocery Team Member
Woolworths Supermarket
05.2023 - Current
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Retrieved items for customers and verified prices.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Operated cash register to accurately process and record customer payments.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Prepared orders for customers without delay to deliver excellent service.
Bakery Assistant
Ottos
04.2022 - 12.2022
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated baked goods and designed visually appealing displays of finished products.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Followed production chart to keep hot, fresh products available daily.
- Approved products before sale to maintain highest level of quality control.
- Created new bakery menu items to appeal to new and existing customers.
- Developed recipes, implemented standardization processes and applied adjustments based on kitchen climate for new and current menu items.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Measured and mixed ingredients accurately to assist in baking process.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Fresh Convenience Team Member
Woolworths Supermarket
02.2011 - 03.2022
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Retrieved items for customers and verified prices.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Service Supervisor
Woolworths Supermarket
02.2011 - 03.2022
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Cleaned and sanitized cashier workstation and scanning area.
- Met customer needs through polite, friendly and attentive service.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Bagged items securely to minimize breakages and reduce losses.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Bakery Team Member, Cake Dec.
Woolworths Supermarket
02.2011 - 03.2022
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Measured and mixed ingredients accurately to assist in baking process.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed bakery department products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Precisely arranged display cases throughout workday to highlight finished products.
Planogram Team Member
Woolworths Supermarket
02.2011 - 03.2022
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Established strong rep. relationships to maintain and support business.
Education
High School Diploma -
Heatley Secondary College
Heatley, QLD11.2010
Skills
- Loss Prevention
- Product Merchandising
- Health Code Standards
- Customer Service
- Order Fulfillment
- Display Setup
- Pallet Jack Operation
- Estimating Demand
- Merchandise Stocking
- Stock Rotation
- Inventory Counts
Timeline
Grocery Team Member
Woolworths Supermarket
05.2023 - Current
Bakery Assistant
Ottos
04.2022 - 12.2022
Fresh Convenience Team Member
Woolworths Supermarket
02.2011 - 03.2022
Service Supervisor
Woolworths Supermarket
02.2011 - 03.2022
Bakery Team Member, Cake Dec.
Woolworths Supermarket
02.2011 - 03.2022
Planogram Team Member
Woolworths Supermarket
02.2011 - 03.2022
High School Diploma -
Heatley Secondary College