Miranda Dean

• Estimate/quote for projects
• Quote timeframe within 24hrs of request unless stated otherwise.
• Maintain GP on the quotation and ensuring it is accurate and achieving the set targets
• Work with Sales Team, Estimator Manager and Operations Team to prepare estimates and bids for clients, including site measures as required.
• Work with Project Managers/Sales team to capture and on-charge variation costs.
• Collaborate with suppliers, architects, clients and contractors on estimates and negotiating the ‘best price’.
• Work with Project Managers/Sales Team and Operations Team to capture and on-charge variation costs.
• Negotiation with suppliers to achieve favorable terms for the company and its customers.
• Pass on all relevant documentation to Operations to process the job.
• Ensure that the correct company technical resources have been involved with customized solutions and their costs to minimize the chances of under costing or poor solutions.

• Prepare accurate project prices based on take-offs from contract drawings, specifications via Quotation Management System (QMS) and other internal data sources to prepare most accurate client responses
• Price contract variations and communicate with appropriate sales or operations colleagues
• Provide regular and timely feedback regarding commercial competitiveness of Schiavello offers
• Identify cost saving solutions to put forward during tenders
• Partner with Operations Manager and sales force team members to review and report on the analysis of tenders won and lost, identifying future learning’s and opportunities for improvement
• Ongoing liaison with sales team to understand client expectations
• Present information in a professional manner, and in line with templates and preferred methods where available
• Proactively engage stakeholders both internal and external to Schiavello to ensure timely responses to client requirements
• Meet with Operations Manager and Site Managers on an ongoing basis to support handling of business priorities or team related projects
• Collaborate with Visual Designers to reconcile drawings with quote specifics as part of handover process, once project has been won
• Work effectively with others to generate new ideas and possibilities to create value for clients and Schiavello
• Contribute to continuous improvement projects to drive efficiencies and excellent client experiences
• Participate in the preparation of client presentations with sales colleagues to contribute to creative problem-solving conversations and brainstorm value generating solutions
• Work with Operations Managers, Sales, Site Managers and leaders to brainstorm project options based on meeting client requirements

• Pick up relationship with client from sales team in late stages of sales process
• Manage commercial and contractual requirements of the project from customer order through to installation
• Negotiate commercial terms on contract variations and communicate variations with operations / installation teams
• Provide input to the production and purchasing teams to enable procurement, manufacture and delivery in accordance with agreed customer timeframes
• Create technical solutions when technical/design issues arise
• Raise purchase orders for all installations and the details, costs and make sure product specs/assembly instructions are accurate
• Manage the GP for all allocated projects and monthly revenue targets are achieved
• Attend to service calls & warranty requests from existing customers

• Work with Business Development Managers, Account Managers and Bid and Design team, Order Fulfilment, Logistic Managers and Customer Service Coordinator to specify there quired furniture and materials to meet customers’ needs.
• Involve on Mock-ups solutions and product developments.
• Develop and direct the work of the installation and dealership customer service team.
• Contracts with and manages independent installation teams as required to meet installation schedules as well as validate and ensure Haworth’s standard of installation is maintained by all installation & distribution contractors.
• Develop business plans and budgets necessary to ensure project management team and the necessary resources are allocated.
• Coordinate the delivery, receiving and installation of products and materials necessary to complete customers’ orders.
• Coach installers to equip them with minimum knowledge on handling and installation
• Determine and implement the appropriate corrective action to resolve design, specification, order entry, production, delivery or installation errors.
• Act as a liaison between customer and Haworth in communicating, researching, and follow up in the event that price or purchase order discrepancies should they arise.
• Involve the Customer Service Coordinator in the resolution of customer issues and work with them to complete and follow through on Field Problem Reports(FPR’s).
• Ensure projects are completed and handed over to the customers, project management company and/or consultant timely without incurring liquidated damages and schedule for them to signoff the Project Handover Form.
• Develop and effectively promote Haworth’s project management services such as reconfigurations and assets management.
• Ensure all contractors safeguard the reputation and premium image of Haworth.
• Verify all contractors’ billings and specify all sales project codes for accurate project cost accounting.
• Monthly stock inventory and making sure that warehouse has enough stock quantity available for incoming orders.
• Achieving monthly shipment forecast set by the management.

• Manage, supervise, assist and lead Project Managers and Assistant Project Managers to ensure the installation and reconfiguration of Haworth products and other project management work is delivered on a timely basis
• Work with Business Development Managers, Account Managers, and Bid and Design team, Logistic Managers, and the Customer Service Coordinator to specify the required furniture and materials to meet customers’ needs
• Contract with and manage independent installation teams as required to meet installation schedules and ensure that Haworth’s standard of installation is maintained
• Develop business plans and allocate budgets to the project management team and other resources.
• Coordinate the delivery, receiving, and installation of products and materials necessary to complete customers’ orders.
• Coaches installers to equip them with minimum knowledge on handling and installation of Haworth products.
• Take corrective action to resolve design, specification, order entry, production, delivery, or installation errors.
• Communicate, research, and follow up with customers on price or purchase order discrepancies, should they arise.
• Involve the Customer Service Coordinator/ Logistics Manager in the resolution of customer issues, as well as to complete and follow through on Field Problem Reports (FPRs).
• Ensure all contractors safeguard the reputation and premium image of Haworth.
• Verify all contractors’ billings and specify all sales project codes for accurate project cost accounting.
• Promote Harmony Services as recycling, asset management storage and warehousing services, refresh, move management, project management, space planning, reconfiguration, etc. in an effective way to the customers to retain their loyalty and also generate service revenues.
• Contribute as aproactive partner to the business in the solutions selling concept by adhering to best practices in the following: Develop a solution,establish values,obtain a commitment ,plan the project ,deliver values review and renew.
• Develop communication system and provide necessary tool to enhance all sales office members understanding of sales operations process
• Coordinate product and process training programs for new and existing members
• Attend weekly sales meetings
• Prepare weekly & monthly report.

• Work with Business Development Managers, Account Managers and Bid and Design team, Order Fulfilment, Logistic Managers and Customer Service Coordinator to specify the required furniture and materials to meet customers’ needs.
• Develop and direct the work of the installation and dealership customer service team.
• Contracts with and manages independent installation teams as required to meet installation schedules as well as validate and ensure Haworth’s standard of installation is maintained by all installation & distribution contractors.
• Develop business plans and budgets necessary to ensure project management team and the necessary resources are allocated.
• Coordinate the delivery, receiving and installation of products and materials necessary to complete customers’ orders.
• Coach installers to equip them with minimum knowledge on handling and installation of Haworth products.
• Determine and implement the appropriate corrective action to resolve design, specification, order entry, production, delivery or installation errors.
• Act as a liaison between customer and Haworth in communicating, researching, and follow up in the event that price or purchase order discrepancies should they arise.
• Involve the Customer Service Coordinator in the resolution of customer issues and work with them to complete and follow through on Field Problem Reports (FPR’s).
• Ensure projects are completed and handed over to the customers, project management company and/or consultant timely without incurring liquidated damages and schedule for them to signoff the Project Handover Form.
• Develop and effectively promote Haworth’s project management services such as reconfigurations and assets management.
• Ensure all contractors safeguard the reputation and premium image.
• Verify all contractors’ billings and specify all sales project codes for accurate project cost accounting.
• Contribute as proactive partner to the business in the solutions selling concept.

• Work with Business Development Managers, Account Managers and Bid and Design team, Order Fulfilment, Logistic Managers and Customer Service Coordinator to specify the required furniture and materials to meet customers’ needs.
• Develop and direct the work of the installation and dealership customer service team.
• Contracts with and manages independent installation teams as required to meet installation schedules as well as validate and ensure Haworth’s standard of installation is maintained by all installation & distribution contractors.
• Develop business plans and budgets necessary to ensure project management team and the necessary resources are allocated.
• Coordinate the delivery, receiving and installation of products and materials necessary to complete customers’ orders.
• Coach installers to equip them with minimum knowledge on handling and installation of Haworth products.
• Determine and implement the appropriate corrective action to resolve design, specification, order entry, production, delivery or installation errors.
• Act as a liaison between customer and Haworth in communicating, researching, and follow up in the event that price or purchase order discrepancies should they arise.
• Involve the Customer Service Coordinator in the resolution of customer issues and work with them to complete and follow through on Field Problem Reports (FPR’s).
• Ensure projects are completed and handed over to the customers, project management company and/or consultant timely without incurring liquidated damages and schedule for them to signoff the Project Handover Form.
• Develop and effectively promote Haworth’s project management services such as reconfigurations and assets management.
• Ensure all contractors safeguard the reputation and premium image of Haworth.
• Verify all contractors’ billings and specify all sales project codes for accurate project cost accounting.
• Promote Harmony Services as recycling, asset management storages & warehousing services, refresh, move management, project management, space planning, reconfiguration, etc. in an effective way to the customers to retain their loyalty and also generate service revenues.
• Work closely with Customer Service to attend to service calls & warranty requests from the customers.
• Visit customers to follow up on the service enquiries, discuss the scope of work, conduct Cost estimations, work with Customer Service to quote and present proposals.
• Upon confirmation of service orders, plan, organize and execute the services followed by billing to the customers.

• Work with Sales Team to understand the tender requirements/expectations.
• Prepare design and specification works on typical system configuration and floor plan layout.
• Once drawings are finalized, prepared bill of quantity and strategize product solutions to Meet tender’s specifications.
• Work with Haworth factories and 3rdparty supplier with customer’s specification for pricing.
• Involve in product customisation and development.
• Ensure tender is completed and submitted on time.
• Support Sales Manager on liaison with remote markets.
• Prepare data qualification for order entry and order file.
• Understand the project requirements/ expectation from the remote market manager and work closely with the Bid & Design team to finalize the drawings and proposals.
• Create presentation boards for mock-up exercise.
• Provide rendering work to enhance proposal bids.
• Create presentation materials for sales presentation.
• Maintain all drawings and files in the archive library.
• Ensure the drawings and quotations are submitted on time.
• Prepare weekly & monthly report.

Philippines

• Residential Design, Interior Design and Joinery Projects.
• Custom furniture designs.
• Provide architectural designs schemes for presentations.
• Guide client on right design directions/decisions.
• Provide architectural/ construction drawings.
• Coordinates project engineers for all updates and development in the plan.
• Inspects quality of work to ensure that the contractors comply with the specifications and proper execution of work.
• Attends site coordination meetings.

Philippines

• Provide architectural plans and perspectives for corporate presentations as well as client meetings.
• Provides detailed architectural drawing for construction.
• Design and provides complete building construction plan for the project.
• Coordinates project engineers and design team for all updates and development in the plan.
• Inspects quality of work and quantity of materials.
• Prepare tabulation of areas and attend technical meetings.

Philippines

• Prepare architectural plans, details and perspectives for presentations as well as client meetings and construction purposes.
• Coordinates consultants for all updates and development in the plan.
• Prepare colour schemes of interior details for the approval of the owner.