Miranda Dell’Anno

• Presenting complex client cases to the Executive Action Team
• Weekly attendance of service coordination meetings
• Allocation meetings MS2H to review complexity, IAP’s, capacity and closures
• Monthly reporting data on SRS Infoexchange
• Monthly reporting of data on SAMIS
• Quarterly overview for governance meetings highlighting systemic barriers for client cohort and VHR application reviews
• Fortnightly supervision for 9+ staff members
• Leading a multidisciplinary team including Bolton Clarke Nurse and Peer Support worker
• Council to Homes Persons quarterly meetings- Participation of Peer Support rereviews
• SDIG meetings every 6 weeks to review MS2H

Leading 5 plus case managers of housing support

Reflective practice facilitator

Trauma Informed Practice

Collaboration with community support services including hospitals and tenancy settlement support

Collaboration with community housing providers

Working alongside health and treatment community supports

Performance managing staff on probation

Coordination of client allocations to staff

Coordination of rosters

Upskilling staff with TIP principles

Committment to the wellbeing of staff - group work

Problem solving crisis' and decision making with management

Oncall duties

• Coordinating care teams with numerous services
• Responsible for programs budgeting and expenditure
• Developing and maintaining strong partnerships and networks with various service providers
• Completing case plans
• Crisis case management skills
• Family Court advocacy
• Evidence provided in Family Court
• Court reports and support letters
• Incident reporting-cims

• Supporting clients social, cultural, community and economic participation
• Coordination of services including youth justice and parole plans
• Understanding of tenancy rights and legislation of various lease agreements
• Collaboration with housing tenancy
• Housing case management from entry point to private rental exit
• Implementing strategies/interventions to enhance client’s personal growth, social, emotional and spiritual activities in preparation for independent living
• Facilitating group work
• Secondary and primary consultations with service providers
• Conducted supervision for staff members
• Conducted interviews of new employees
• Decision making panels for hiring staff
• Attended numerous homelessness conferences
• Achievements: Completed presentations on program overviews at network meetings including identifying gaps within service delivery and providing solution focused models. Positive housing outcomes for clients.
• Leading, guiding and supporting two housing program teams

• Effective case coordination of internal and external service supports for clients with a multiplicity of service responses
• Consultation on best practice principles of coordination, integration, collaboration and client centred practice
• Management of external partnerships including Royal Melbourne Hospital Inpatient ward, Sacredheart Mission, Vincentcare and Tenants Victoria
• Coordination of waitlist for priority referrals including case management allocation recommendations and implementing assessments and tailored pre planning interventions
• Risk management response including brief intervention plans, therapeutic plans and secondary consults
• Ability to practice in accordance to AASW code of ethics
• Professional maturity
• Passion for advocating client’s rights, empowering individual and communities alike through sound understanding of human rights, social policy and principles of justice
• Emotional intelligence
• Outcome star trainer for 30+ case management staff across three sites
• Provided ongoing practice wisdom and guidance to case management staff
• Evaluation processes, data collection and reporting
• Service gaps identified and recommendations for service delivery improvement
• Ongoing assessments utilising Vulnerability Assessment Tool and Outcome star
• Achievements: Successful partnerships initiated and maintained with Royal Melbourne Hospital for referrals from IPU into crisis accommodation facilities

• Engaging with high risk youth on statutory orders
• Collaboration and reporting to DHHS
• Coordinating numerous/high load of services
• Complying with the best interest policy- Children’s and Families Act
• Completing comprehensive risk management plans
• Presenting cases to High Risk Youth panel- Eastern division DHHS
• Advocacy in Melbourne Children’s & Koori Court
• Giving evidence in Melbourne Children’s & Family Court
• Trauma informed practice
• Producing written risk management plans
• Court reports
• Collaborating & presenting at community stakeholders meetings
• Secondary consultation with therapeutic specialists
• Collaboration with numerous detention centers and secure welfare services
• Close collaboration with pediatricians, psychiatrists and principle practitioners DHHS
• Indigenous client cohort and culturally sensitive practices
• Aboriginal family led decision making meetings
• Case presentations on Aboriginal youth panels
• Collaboration with Victorian Aboriginal legal services
• Collaboration with Victorian aboriginal health services
• Utilising CRIS information system
• Facilitating referrals
• Completing case plans
• Implementing care plans and risk assessments
• Implementing therapeutic interventions
• On call duties
• Achievements: Positive engagement and outcomes with high risk youth offenders

• Outreach case management
• High case load
• Liaising with clinical services
• Secondary consultation with families and carers
• Utilising various recovery models of care
• Conducting assessments and interviews
• Assessing risk and implementing appropriate interventions
• Implementing NDIS service planning
• Sound understanding of current legislation including MH Act and reporting requirements
• Achievements: Promoted and facilitated a women’s health and wellbeing program with successful attendance outcomes

• Case management youth MH
• Psychosocial interventions
• Supervised social work student
• Timely response to crisis
• Conducted case conferences
• Assisted young clients with daily living skills
• Facilitated young clients hearing voices support groups
• Collaboration with hospitals, police and housing organisations
• Achievements: Successfully transitioned clients into independent living. Positive recovery coaching outcomes including educational and career pathways for clients.

• Individual direct practice with a high caseload
• AOD screening and assessments
• Integrated recovery plans
• Written advance statements
• Achievements: Developed and implemented a client art exhibition including project proposals and implemented client committees

• Managed and dispensed client medication
• Worked across numerous sites
• Sleep over shifts
• Facilitated client outings
• On call duties