Miranda Edwards
Adelaide
Summary
I am a passionate, driven manager that likes to have customer and staff satisfaction align and provide strong financial growth and sustainability.
I like to lead from the front and I am a results-driven professional with extensive experience as a General Manager. Proven track record in strategic planning and operations management, achieving significant profitability increases while fostering team development and enhancing customer relationships. Skilled in budget development and performance improvement, committed to driving business growth and operational excellence.
I love a challenge and embracing new things.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Outlet General Manager
Adelaide Venue Managemnet
11.2017 - Current
- Managed budget & strategic planning implementations, employee reviews, training and development.
- Managed a diverse team fostering a positive work environment.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager Jamies Italian AU
Jamie Oliver Restaurant Group
09.2014 - 11.2017
- Spearheaded a team of over 80+ staff overseeing all aspects of the venue, across a 7 department roster.
- Achieved over 15% increase in profitability whilst maintaining consistency and customer satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organisational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Fostering a strong food and beverage culture in line with the company values.
- Liaising with the UK to implement cultural and strategic plans
- Thriving in a fast paced environment with up to 5000 covers a week, whilst maintaining customer satisfaction and standards.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sales Representative
Empire Liquor
05.2012 - 09.2014
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
General Manager
Hotel Wright Street
09.2010 - 05.2012
Operations Manager
The Lion Hotel
02.2003 - 09.2010
Education
Bachelor of Laws - Law And Commerce
The University of Adelaide
Adelaide, SA03-2007
High School Diploma -
Mercedes College
Springfield SA11-2001
Skills
- Leadership and team building
- Operations management
- Relationship building
- Staff training/development
- Customer relationship management
- P&L management
- Labor & COGS controls
- Strategic planning
- Performance improvement
- Event Management
- Recruitment
- Expense control
- Business development
- Risk management
- Budget development
- Team player
Certification
First Aid-
Fire Warden -
Mental Health First Aid -
RSA-
Responsible Persons
Timeline
Outlet General Manager
Adelaide Venue Managemnet
11.2017 - Current
General Manager Jamies Italian AU
Jamie Oliver Restaurant Group
09.2014 - 11.2017
Sales Representative
Empire Liquor
05.2012 - 09.2014
General Manager
Hotel Wright Street
09.2010 - 05.2012
Operations Manager
The Lion Hotel
02.2003 - 09.2010
Bachelor of Laws - Law And Commerce
The University of Adelaide
High School Diploma -
Mercedes College
Similar Profiles
Adarsh HaridassAdarsh Haridass
Corporate Service and Functions at Adelaide Venue ManagementCorporate Service and Functions at Adelaide Venue Management
Minnu Mary GeorgeMinnu Mary George
Venue Hospitality Attendant at Adelaide Venue ManagementVenue Hospitality Attendant at Adelaide Venue Management
Jason FranksJason Franks
Assistant Event Manager at Adelaide Venue ManagementAssistant Event Manager at Adelaide Venue Management
David EllisDavid Ellis
Customer Service at Bunnings WarehouseCustomer Service at Bunnings Warehouse
Srijan DahalSrijan Dahal
IT Support Analyst at Europ AssistanceIT Support Analyst at Europ Assistance