Miranda Innis

• Handle a high volume of enquiries across email, phone, web forms, and company social media channels
• Assisting with any complaints or issues and escalating to management as required
• Diary management (checking for the week ahead every Friday)
• Planning, organising and booking events, including management of director's invites to events, social media enquiries, travel arrangements, and related paperwork (itineraries, frequent flyer points)
• Advanced understanding of G Suite (Gmail, Drive, Calendar, Hangouts, Meet, Docs, Sheets & Slides)
• Intermediate Xero Accounting skills – quoting, invoicing, card file maintenance, data entry, providing backup assistance to payroll and accounts, and debtor management – Following up overdue accounts
• Provide weekly accounts aging reports produced to management, with a clear indication of mitigations taken to solicit payment
• Coordinating and conducting regular invoice audits in Xero to ensure Pod Leaders adhere to best practices
• Just Call (Cloud Phone System)
• Project Support. Add new Teamwork project. Supporting Account Manager with Teamwork updates/ client messages
• Active Campaign Database (CRM and email marketing platform)
• Qualifying inbound prospects ensuring all leads are added as ‘deals’ in the sales pipeline, and setting up time for the appropriate account manager to meet with them. Ensure that pod leaders and account managers are keeping their deal notes up to date and keeping appropriate records
• Supports the operations manager in coordination of employee onboarding or outboarding. This includes the setup of training, setup of onboarding checklists, and record keeping. Supports the shortlists/liaises with candidates/arrange interviews/phone chats/follow-ups
• Managing internship program. Liaising with key training organisations (unis/tafes) to let them know about internship program/opportunities. Briefing interns on key information before commencement. Providing feedback to directors and project managers on intern performance, capabilities, and potential for contractor/staff status. Preparing a reference letter at the completion of the internship
• Project management support using the Teamwork program (support tickets). Update email automation. Assign web team to support tickets
• Social Media Management & Content. Used multiple planners and scheduling tools, including Buffer, Hootsuite & Planoly
• Sequel Hosting Platform. Suspend & cancel website hosting
• TPP Wholesale Domain Platform. Transfer Domains. Set up new customer accounts. Update DNS records and console
• Lite Canva Graphic Design
• Zoom - Downloading videos & uploading to Youtube
• Updating weekly income figures for Inhouse Focus Meeting
• Pandadocs. Create templates & content blocks. Assisting with the preparation of proposals
• Basic understanding of Loom (Video Recording)

• Receipt high volume banking transactions, including credit card, in-house, direct debit and PayPal payments
• Use SAP Business One Program to process purchase orders accurately through to the invoicing process and approve all shipping invoices for the accounts payable team
• Managing outgoing quotes; ensuring that all team members can correctly prepare & complete quotation requests
• Booking all outgoing and incoming freight, including organising dangerous goods paperwork
• Assist the Director, Sales Reps, Purchasing Officer, Accounts Manager and Factory Manager with ad hoc duties as required
• Prepare Sales Reports weekly to keep the CEO updated with sales figures and invoicing
• Advanced understanding of MS Office, (Excel, Word, PowerPoint & Outlook)
• Approve and raise credit notes

Extensive and outstanding customer service

• Assisting new families with appropriate class programs as well as tours of the studio
• Advanced administrative skills such as maintaining blue card register, taking payments, studio hire bookings, update calendar of events, class timetables, prepare student rolls, update checklists, enrolment forms and packages annually, newsletters and preparing memos
• Plan, schedule and take minutes for regular internal staff meetings
• Coordinate and organise eisteddfods, Royal Academy of Dance Ballet exams, Syllabus tap and jazz exams, enrolments, dance concerts / rehearsals, customer referral programs, workshops for performance teams
• Marketing and advertising to help attract dancers to the studio
• Advanced MYOB skills – invoicing, card file maintenance, data entry and provide backup assistance to payroll and accounts, and Debtor Management – Following up overdue accounts
• Update Social Media pages with reminders, newsletters, eisteddfod results and student achievements and responsible for all shop inventory, uniforms and costume sizing
• Managing petty cash & preparation of banking

• Assisting Managing Directors to meet strict deadlines and provide high quality confidential administrative support
• Coordinating and organising appointments, meetings and training sessions
• This includes managing calendars, equipment & materials, booking travel such as flights, car hire & accommodation as well as training/meeting rooms
• Creating comprehensive NHVAS manuals, operator handbooks & fault report books for Clients that adhere to the strict National Heavy Vehicle Regulator (NHVR) guidelines
• Marketing and advertising training events, venue sourcing, preparing documents, materials & equipment
• Accurately preparing informative PowerPoint presentations for the Directors to use during training meetings.

• Act as the primary point of contact for resident families, nursing staff regarding roster requirements, new admissions enquiries as well as providing tours of both facilities for prospective residents and their families
• Completing and managing rostering and staff allocations for a team of over 200 Nurses
• Working alongside the Social Workers & CHIP nurses at Hospitals to ensure a smooth & safe transition to aged care, and familiarity with the Aged Care Assessment Team (ACAT) and a thorough understanding of medical terminology
• Organise training days - Fire, Manual Handling, Elder Abuse & Grief Counselling
• Update staff training spreadsheets using Excel (MS Office) to meet auditing purposes
• Preparing handover sheets, care plans, incident & infection logging for Registered Nurses
• Event coordinating – Creating adverts & invitations for Open Days, booking and designing photography for the websites
• Assisting with payroll - e.g checking timesheets against rosters before payroll submissions