Miranda Krsnik
Flinders,NSW
Summary
I have chosen to utilize my life experiences and use my learnt skills to assist people in their everyday living needs. I am a self-motivated and organized person who is empathetic, understanding, patient and compassionate with good communication and people skills. I am resilient and reliable and have a massive pool of knowledge and experience.
Overview
30
30
years of professional experience
Work History
Administrative Officer
Blue Haven
Kiama, NSW
11.2023 - Current
- Answered phone calls and emails to provide information, resulting in effective service correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Rostered Clients services for Support Workers' staff. Rostering weekend staff too 31/03/2024 with minimal staff and restricted staff availability.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained accurate staff availability and Clients' services using Metcare system.
Admissions Coordinator
Blue Haven
Kiama
06.2023 - Current
- Resolved any issues related to the admission process in a timely manner.
- Answered application and availability inquiries from NOK, Nursing Home Placement Team and clients'via telephone or email.
- Maintained accurate records of admissions data and statistics.
- Helped patients with admissions process and adhered to state and federal laws.
- Prepared reports for senior management regarding admissions trends or outcomes.
- Assisted in the review of applications, transcripts, and other documents for admission decisions.
- Explained My Aged Care policies and enrollment process to Clients', carers and families.
- Maintained Client Confidentiality.
- Conducted walk-in and scheduled facility tours for prospective Clients' and Families.
- Facilitated Clients' admissions and processed applications and followed up documentation requirements.
- Assisted Clients' and families in completing admission forms and other related paperwork for speedy admissions process.
- Made contact with prospective families and Clients' to set up face-to-face appointments.
- Administration and communication regarding Clients' accounts, Accounts payable.
Cert 4 CSE/Team Leader
Blue Haven
Kiama
12.2021 - Current
- Provided companionship and emotional support to elderly Clients.
- Team Leader between two residences both Low and High needs.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Responded quickly to emergency situations involving elderly Clients.
- Maintained records of Client care plans and progress notes.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Collaborated with family members to ensure that all client needs were met.
- Reported any changes in health or behavior to nursing staff members promptly.
- Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
- Assisted nurses with patient assessments, wound dressings and other medical procedures when needed.
- Administered, Organised and monitored medications for elderly clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Roster Clerk
Blue Haven
Kiama
11.2022 - 02.2023
- Maintaining accurate and up-to-date records of staff attendance and absences.
- Accurately entering employee information into the computerized roster system.
- Updating employee files regularly with new documents or forms received from the staff.
- Developing strategies to improve employee retention rates, productivity.
- Creating, modifying and deleting employee profiles in the database.
- Ensuring compliance with labor laws and regulations related to staffing processes.
- Coordinating with external agencies regarding hiring procedures or other HR matters.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Home Care Co-Ordinator
UPA Kennett
08.2021 - 11.2021
- Maintained accurate records of all interactions with clients'.
- Negotiated contracts with vendors providing supplies or services used by Home Care Client .
- Monitored Clients' condition, progress, and safety by conducting regular visits and assessments.
- Scheduled appointments with necessary stakeholders.
- Ensured compliance with federal regulations governing Home Care agencies such as ACQSC.
- Developed and maintained relationships with clients, families, and medical professionals to coordinate services for home care Clients'.
- Facilitated family meetings to discuss goals and objectives related to the Clients' plan of care.
- Assessed Clients' need for additional services or equipment such as wheelchairs or walkers.
- Responded quickly to emergency situations involving Clients in order to ensure their safety and well-being.
- Participated in interdisciplinary team meetings related to Clients' care planning.
- Maintained records management system to process personnel information and produce reports.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
CARE WORKER
Uniting
04.2020 - 08.2021
- Provided companionship and emotional support to elderly Clients.
- Responded quickly to emergency situations involving elderly Clients.
- Maintained records of Client care plans and progress notes.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Collaborated with family members to ensure that all client needs were met.
- Reported any changes in health or behavior to nursing staff members promptly.
- Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
- Assisted nurses with patient assessments, wound dressings and other medical procedures when needed.
- Organised and monitored medication schedules for elderly clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
CARE WORKER
IRT
03.2019 - 03.2020
- Provided companionship and emotional support to elderly Clients.
- Responded quickly to emergency situations involving elderly Clients.
- Maintained records of Client care plans and progress notes.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Collaborated with family members to ensure that all client needs were met.
- Reported any changes in health or behavior to nursing staff members promptly.
- Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
- Assisted nurses with patient assessments, wound dressings and other medical procedures when needed.
- Organised and monitored medication schedules for elderly clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Home care worker
Anglicare
03.2018 - 03.2019
- Assisting Elderly and NDIS clients
- Personal care, domestic assistance, food preparation, social outings and shopping.
Home care worker
Australian Unity
03.2017 - 03.2018
- Assisting Elderly and NDIS clients
- Personal care, domestic assistance, food preparation, social outings and shopping.
Barista/Cook
My Chocolate Shop
06.2017 - 12.2017
- Coffee making, customer service, short order cooking.
Owner Operator
Mug n Bean Café
04.2016 - 04.2017
- Customer service, Café operations, Staff training, food supervisor, kitchen operations, food preparation, short order cooking, menu planning, Customer service, sales, barista duties, cooking, accounts and administration.
Operational Manager
Tiger Putt Putt
Albion Park Rail
01.2006 - 04.2016
- Team leader, Cafe operations, Staff training, food supervisor, kitchen operations, food preparation, short order cooking, menu planning, Customer service, upselling, barista duties, function organising and catering, Customer service, cleaning, cash handling, conflict resolution, administration, purchasing, menu development, OHS supervisor, hiring of staff, selling of party packages, providing information of services, complaints and injury claims.
Office Manager
Macs Pies
Warrawong/Port Kembla
03.2002 - 12.2006
- Customer service, administration duties, MYOB accounts payable and receivable, wages, phone orders, cash management and end of day procedures.
Supervisor/Owner Operator
Kumon
Marrickville West
01.1998 - 01.2000
- Customer service and conflict resolution, selling and administering mathematical program, supervising of primary-high school students.
Owner Operator
Picadores Cafe
01.1994 - 01.1997
- Customer service, Cafe operations, Staff training, food supervisor, kitchen operations, food preparation, short order cooking, menu planning, Customer service, sales, menu development, South-American cuisine menu development and cooking, accounts and administration.
Cert 4 CSE-Team Leader, Roster Clerk-RACF, Admissions Officer, Administration Officer
Blue Haven
Current
Education
Bachelor of Social Work -
University of Wollongong
01.2018
Diploma Of Counselling -
Wollongong TAFE
01.2017
Financial Services Certificate 4 -
Shellharbour TAFE
01.2001
Small Business Catering Advanced Certificate -
Padstow TAFE
01.1993
Cert 3 Individual Support, Community and Aged care -
Wollongong TAFE
Cert 4 Aged Care -
IRT Wollongong
Skills
- Records Management
- Database Management
- Document Control
- Scheduling Appointments
- Credit and Collections
- Relationship Building
- Contract Negotiations
- Workflow Planning
- Database Administration
- Office Management
References
- Katrina Wilson RN, 0413637547, katrinaw@bluehavencare.com.au
- Samantha Byrne CSE, 0421980862, sam.byrne6@icloud.com
Timeline
Cert 4 CSE-Team Leader, Roster Clerk-RACF, Admissions Officer, Administration Officer
Blue Haven
Current
Administrative Officer
Blue Haven
11.2023 - Current
Admissions Coordinator
Blue Haven
06.2023 - Current
Roster Clerk
Blue Haven
11.2022 - 02.2023
Cert 4 CSE/Team Leader
Blue Haven
12.2021 - Current
Home Care Co-Ordinator
UPA Kennett
08.2021 - 11.2021
CARE WORKER
Uniting
04.2020 - 08.2021
CARE WORKER
IRT
03.2019 - 03.2020
Home care worker
Anglicare
03.2018 - 03.2019
Barista/Cook
My Chocolate Shop
06.2017 - 12.2017
Home care worker
Australian Unity
03.2017 - 03.2018
Owner Operator
Mug n Bean Café
04.2016 - 04.2017
Operational Manager
Tiger Putt Putt
01.2006 - 04.2016
Office Manager
Macs Pies
03.2002 - 12.2006
Supervisor/Owner Operator
Kumon
01.1998 - 01.2000
Owner Operator
Picadores Cafe
01.1994 - 01.1997
Bachelor of Social Work -
University of Wollongong
Diploma Of Counselling -
Wollongong TAFE
Financial Services Certificate 4 -
Shellharbour TAFE
Small Business Catering Advanced Certificate -
Padstow TAFE
Cert 3 Individual Support, Community and Aged care -
Wollongong TAFE
Cert 4 Aged Care -
IRT Wollongong