Miranda Nugara
Cheltenham,VIC
Summary
About me
Please let me introduce myself my name is Miranda Nugara. I am an educated, well travelled, multi language speaker with a vast array of customer service experience in various diverse fields. I am currently employed as an Aged Care Support Worker with The Silverchain Group. My language skills include Italian and Spanish. Both of which are well spoken and I have written skills to a moderate fluency level. Even though I am an Australian Citizen, I have lived abroad for many years, giving me the ability to be open and accepting of all cultures and people of diverse backgrounds. My employment experience includes 13 years in the Airline Industry. The last position held in this field, I was in a leadership and a team management role.
Interpersonal skills, my communication, problem resolution skills and personal presentation are probably my highest strengths. My other qualifications include a Diploma in Hospitality and Tourism and I am a part qualified travel agent. I also have various experience working in Hotels in a Front Office and later in life the Cosmetic Industry. Here is where I really developed my passion for sales and the ability to win over the customer.
Overview
25
25
years of professional experience
Work History
Support Worker
Silverchain
01.2023 - Current
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client's nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Encourage clients to maintain independence and be community involved
Personal Assistant
MPAI
07.2022 - 08.2022
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisting with property viewings and appraisals
- Building rapport with clients
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
- Sourced and ordered office equipment and supplies.
Personal Assistant
Skynet Financial Services
02.2015 - 12.2017
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Sourced and ordered office equipment and supplies.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Transported children to and from school, activities and appointments.
- Picked up and dropped off clients at airport.
- Coordinated and planned vacations for family.
Cosmetic Consultant
Yves Saint Laurent - L'Oreal
11.2009 - 01.2011
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Supported loss prevention goals by monitoring shopper behavior.
Cabin Crew Manager
Virgin Blue Airlines
04.2003 - 11.2009
- Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
- Managed accurate and efficient unit paperwork and current personnel files.
- Performed onboard evaluations per to assess service members and assist with promotion plans.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
International Flight Attendant
British Airways
04.1998 - 08.2002
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Controlled entertainment for passengers through onboard video and audio systems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Diploma of Travel, Tourism And Hospitality - Tourism And Travel Management
Perth International School of Travel And Tourism
Perth, WA12.1997
Bachelor Of Business Admin. - Business
Edith Cowan University
Perth, WA12.1993
Tertiary Entrance Examinations - Completed Year 12
St Mary’s Anglican Girls School
Karrinyup WA 12.1992
Skills
- Shipping and Receiving Packages
- Meeting Agenda Preparation
- Administrative Support
- Call Screening
- Client Greeting
- Inquiry Response
- Document Filing and Retrieval
- Event Planning
- Multitasking and Organization
- Appointment Scheduling
- Travel Arrangement Coordination
- Valid Driver's License
- Running Errands
- Coordination Skills
- Visual Merchandising
- Office Supplies and Inventory
- Attention to Detail
- Providing Feedback
- Proper Phone Etiquette
- Childcare Expertise
- Cash Management
- Household Management
- Client Satisfaction
- Travel Administration
- Housekeeping Duties
- Executive Travel
- Goal Minded
- Confidentiality and Discretion
- Meeting KPI's
- Multi Language Speaker
- Interpretive Skills
- Exceptional Customer Service
- Sales Experience
- Staff Management
- Errands
- Microsoft Office 365
- Persuasive Negotiations
Additional Information
Recently Renewed Certificates:
1. Working With Children’s Check
Card Number: 2536194A-01
Expires: 01-09-2027
2. First Aid and CPR
Certificate The National CPR Foundation
ID: 7B61B2
Valid: 2/11/2024
3. Australian Government Covid 19 Certificate
Document Number: 1092 2778 9745
4. Responsible Service of Alcohol Victoria
Express Online Training
Statement of Attainment:
OL2328780
Completed: 1/12/2022
5. Certificate of Completion
Responsible Service of Alcohol
Approved by Victorian Gambling and Casino Control Commission
Valid 3/12/2022 till 2025
BRP02211027
Timeline
Support Worker
Silverchain
01.2023 - Current
Personal Assistant
MPAI
07.2022 - 08.2022
Personal Assistant
Skynet Financial Services
02.2015 - 12.2017
Cosmetic Consultant
Yves Saint Laurent - L'Oreal
11.2009 - 01.2011
Cabin Crew Manager
Virgin Blue Airlines
04.2003 - 11.2009
International Flight Attendant
British Airways
04.1998 - 08.2002
Diploma of Travel, Tourism And Hospitality - Tourism And Travel Management
Perth International School of Travel And Tourism
Bachelor Of Business Admin. - Business
Edith Cowan University
Tertiary Entrance Examinations - Completed Year 12
St Mary’s Anglican Girls School
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