Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Miranda Palmer

RICHMOND,VIC

Summary

Dynamic Business Development Manager with a proven track record in current and prior sales roles, excelling in client relationship building and revenue generation. Expert in negotiations and consultative selling, consistently exceeding sales targets through strategic outreach and tailored solutions. Proficient in driving growth and fostering long-term partnerships. Seeking a role in Account management, as I thrive when developing client relationships and ascertaining a thorough understanding of their business operations and needs in order to strategically map out upsell and cross-sell opportunities as we as develop and retain the existing client relationship. While my history has been new business predominantly, many of my roles have been end-to-end inclusive of account management, and this is where I see myself thriving long-term.

Overview

11
11
years of professional experience

Work History

Business Development Manager

Archify/Hubexo
10.2024 - Current
  • Developed and nurtured client relationships to drive business growth.
  • Conducted market research to identify new business opportunities.
  • Collaborated with cross-functional teams to enhance service offerings.
  • Prepared proposals and presentations for potential clients.
  • Engaged in networking events to promote company brand and services.
  • Analyzed competitor activity to refine business development strategies.
  • Generated new business with marketing initiatives and strategic plans.
  • Represented company and promoted products at conferences and industry events.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Kept meticulous client notes and updated account information in company databases.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Drove revenue growth by identifying and securing new business opportunities in untapped markets.

Business Development Manager

LocaliQ
10.2023 - 10.2024
  • Prepared proposals and presentations for potential clients.
  • Monitored industry trends to inform strategic decision-making.
  • Supported sales team through lead generation and qualification efforts.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
  • Secured high-value accounts through persistent and strategic outreach efforts.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Account Executive

Visual Domain
09.2022 - 10.2023
  • Cultivated client relationships to understand needs and deliver tailored solutions.
  • Executed sales strategies to achieve quarterly targets and increase market share.
  • Collaborated with marketing teams to align campaigns with client expectations and enhance engagement.
  • Managed end-to-end account processes, ensuring timely communication and follow-up with clients.
  • Developed comprehensive proposals that addressed client requirements while showcasing service offerings.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Pioneered adoption of consultative selling approach.
  • Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
  • Collaborated with cross-functional teams to develop comprehensive sales proposals that addressed all aspects of client requirements.

Account Executive

Easyship
05.2022 - 10.2022
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Participated in training sessions to enhance product knowledge and improve sales techniques effectively.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Contributed to team objectives in fast-paced environment.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Recorded accurate and efficient records in customer database.
  • Built diverse and consistent sales portfolio.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs.

Sales Development Representative

Brandwatch
09.2020 - 05.2022
  • Conducted targeted outreach to generate qualified leads and nurture client relationships.
  • Collaborated with sales team to develop effective strategies for customer engagement and conversion.
  • Utilized CRM software to track interactions, manage pipelines, and ensure data integrity.
  • Participated in training sessions to enhance product knowledge and improve communication skills.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Provided feedback on sales processes, contributing to continuous improvement initiatives within the team.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Achieved and exceeded monthly and annual sales targets.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.
  • Optimized sales pitch by integrating storytelling, making value proposition more relatable to prospective clients.
  • Contributed to team objectives in fast-paced environment.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Business Development Executive

Capital Transport Group
02.2019 - 09.2020
  • Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
  • Drove revenue growth, developing and executing robust sales plan.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built relationships with customers and community to promote long term business growth.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Achieved company defined sales goals.
  • Presented professional image consistent with company's brand values.
  • Negotiated prices, terms of sales and service agreements.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Informed customers of promotions to increase sales productivity and volume.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built diverse and consistent sales portfolio.

Sales Consultant / Assistant Site Manager

Storage King
01.2018 - 02.2019
  • Utilized CRM systems to track client interactions and streamline communication processes.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Responded to telephone and in-person requests for information.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Led site management initiatives to ensure compliance with safety regulations and quality standards.
  • Coordinated daily operations, optimizing workflows and resource allocation for project efficiency.
  • Mentored junior staff, fostering skill development and promoting teamwork within the site management team.
  • Managed scheduling and logistics, ensuring timely completion of tasks in alignment with project timelines.
  • Conducted regular inspections to monitor progress, identify issues, and propose corrective actions as needed.

Sales Assistant

Chemist Warehouse
02.2014 - 08.2018
  • Assisted customers with product selection, enhancing shopping experience and satisfaction.
  • Maintained accurate inventory records, ensuring optimal stock levels and availability.
  • Executed promotional displays, driving customer engagement and boosting sales visibility.
  • Trained new sales staff on product knowledge and company policies, fostering team efficiency.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.

Assistant Manager

Neverland Store
12.2016 - 01.2018
  • Led team in executing daily operations, enhancing service delivery and customer satisfaction.
  • Developed training materials for new hires, streamlining onboarding processes and improving knowledge retention.
  • Coordinated scheduling to ensure adequate staffing during peak hours, improving operational efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Achieved store sales KPI's individually and as a team.

Education

Bachelor of Arts - Marketing

Deakin University
Burwood, VIC
10-2021

Skills

  • Business development and planning
  • Customer service
  • Negotiations
  • Client relationship building
  • New business development
  • Relationship building and rapport
  • Sales and marketing
  • Team collaboration
  • Sales presentations
  • Account management
  • Goals and performance
  • Verbal and written communication
  • CRM management
  • Lead generation
  • Relationship development
  • Revenue generation
  • Product demonstrations
  • Prospect targeting
  • Sales tracking
  • CRM platforms
  • Client consultations
  • Competitive analysis
  • Stakeholder communication
  • Proposal writing
  • Account development
  • Proficient in Salesforce, Hubspot, Salesloft, Dynamics 365, Microsoft Excel, Powerpoint, Google Analytics, Google AdWords, Meta Business Centre
  • Pipeline development
  • Revenue forecasting
  • Closing talents
  • Cold calling
  • Forecasting
  • Sales and market development
  • Consultative and relationship selling
  • Customer pre-qualifications

Interests

  • Enjoy participating in Marathon and running events for overall physical and mental well-being, as well as fuelling my competitive edge
  • Mindfulness Practices
  • Participating in fundraising events to support social justice causes aligned with me
  • Learning new cooking techniques and expanding my culinary skills

Timeline

Business Development Manager

Archify/Hubexo
10.2024 - Current

Business Development Manager

LocaliQ
10.2023 - 10.2024

Account Executive

Visual Domain
09.2022 - 10.2023

Account Executive

Easyship
05.2022 - 10.2022

Sales Development Representative

Brandwatch
09.2020 - 05.2022

Business Development Executive

Capital Transport Group
02.2019 - 09.2020

Sales Consultant / Assistant Site Manager

Storage King
01.2018 - 02.2019

Assistant Manager

Neverland Store
12.2016 - 01.2018

Sales Assistant

Chemist Warehouse
02.2014 - 08.2018

Bachelor of Arts - Marketing

Deakin University

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Miranda Palmer