Miranda Rackley
Melbourne
Summary
Dynamic and personable customer service professional with 15 years’ experience across corporate reception, front office coordination and fashion retail. Known for a warm, engaging approach, excellent time management, and strong communication skills. A natural relationship-builder who thrives in high-pressure environments and consistently upholds five-star service standards. Quick to learn, reliable, impeccably presented, and passionate about creating positive, lasting impressions.
Overview
13
13
years of professional experience
Work History
Corporate Receptionist / Event Coordinator
Citibank - Rapport Guest Services
08.2022 - 05.2025
- Deliver 5-star front-of-house service at Citibank Head Office
- Provide seamless client and guest arrival experiences in a high-volume corporate setting
- Manage visitor registration, client floor escorts, and host notifications
- Coordinate meeting room bookings, AV setup, and hospitality requirements
- Answer calls, manage multiple inboxes, and support general office administration
- Lead Social Committee initiatives and onboarding for new employees
- Plan and execute internal events including executive meetings, networking functions, staff celebrations, and seasonal campaigns
- Liaise with catering, AV, security, and vendors to ensure smooth event operations
- Manage event logistics such as guest lists, signage, setup/pack-down, and post-event reporting
- Collaborate cross-functionally with departments to align event strategy with brand standards and business goals
Front Office Receptionist
Jinding - Property Developer
11.2020 - 05.2022
- Oversaw office operations, administration, and front-of-house services
- Coordinated company travel, events, and staff communications
- Provided executive support across HR and Finance teams
- Organised documentation, reports, and presentations across departments
- Liaise with facilities management, including cleaning, catering, security purposes and maintenance
- Manage other office locations (locally and interstate) regarding facilities arrangement, lease requirements
- Manage meeting room and company vehicle bookings
Administration / Receptionist
Kingfisher Recruitment
10.2019 - 03.2020
- First point of contact for clients, job-seekers, and internal stakeholders
- Supported senior consultants with admin and recruitment tasks
- Managed diaries, travel bookings, meeting rooms, and office supplies
- Performed reference checks, formatted CVs, and maintained databases
Senior Sales Assistant
Zara
03.2018 - 11.2019
Assistant Store Manager
Portmans
06.2015 - 02.2018
Sales Assistant/Second In Charge
Bing Harris And Co
02.2014 - 03.2015
Sales Assistant/Second In Charge
Goldmark Jewellers
08.2012 - 01.2014
Education
Avonside Girls High Scool
Christchurch, NZSkills
Customer Experience & Communication: Confident communicator, empathetic listener, and natural rapport-builder Comfortable speaking to both small and large groups
Reception & Office Coordination: Experienced in front-of-house operations, diary and travel management, facilities coordination, and event support
Teamwork: Proven ability to collaborate effectively, support colleagues, and contribute to a positive team culture
Organisation & Time Management: Exceptionally punctual, flexible, and dependable Skilled at managing competing priorities and meeting deadlines under pressure
Technical Skills: Microsoft Office Suite, meeting room management systems, email inbox management, internal databases, travel booking platforms
Timeline
Corporate Receptionist / Event Coordinator
Citibank - Rapport Guest Services
08.2022 - 05.2025
Front Office Receptionist
Jinding - Property Developer
11.2020 - 05.2022
Administration / Receptionist
Kingfisher Recruitment
10.2019 - 03.2020
Senior Sales Assistant
Zara
03.2018 - 11.2019
Assistant Store Manager
Portmans
06.2015 - 02.2018
Sales Assistant/Second In Charge
Bing Harris And Co
02.2014 - 03.2015
Sales Assistant/Second In Charge
Goldmark Jewellers
08.2012 - 01.2014
Avonside Girls High Scool
References
Name: Victoria Jones
Reception Services Deputy Manager - Citibank
Phone: +44 7448 954040
Email: victoria.jones@citi.com
Name: Kristin Wall
Chief People & Transformation Officer - Jinding
Phone: 0408 517 001
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