Miranda Rogers
Tacoma South,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Office Manager
Coastal Customs
01.2018 - Current
- Organized and updated databases, records and other information resources.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Updated reports, managed accounts, and generated reports for company database.
- Completed bi-weekly payroll for 5 employees.
Building Insurance Administrator
Unique Building Partners
05.2022 - 03.2023
- Completed all administrative duties from start to end of building insurance claims, some quotes totaling $500k+.
- Communicated effectively with all clients, customers, brokers, property managers, insurance agents, and more on a daily basis, with kindness and the upmost professionalism.
- Completed necessary data entry for all customer files, and kept track of confidential client information.
- Liaised with estimating department to get project-specific quotes from brokers.
- Generated, posted and attached information to claim files.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Verified client information by analyzing existing evidence on file.
- Maintained compliance by submitting states' registration and annual reporting.
- Collected premiums and issued accurate receipts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Ran errands and provided general office support in a professional environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proposed and implemented new ways of storing and sending sensitive data.
- Very adept with Microsoft Office suite, Microsoft Office 365, Microsoft Excel, and more.
Medical Administrator
Hope Medical Care
05.2021 - 05.2022
- Transcribed and entered patient medical information into electronic medical records systems.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Identified new methods to optimize medical records management.
- Followed exact procedures for handling transfers and other releases of medical records.
- Processed and tracked requests for medical records from external organizations.
- Maintained accuracy, completeness, and security for medical records and health information.
Animal Shelter Volunteer
Central Coast Shelter
12.2015 - 07.2021
Education
Certificate Of Attainment- Business Administration - Business Administration And Management
TAFE NSW
Online10.2021
Master Of Business Administration - International Business Management, Human Resources
University of Tennessee At Chattanooga
Chattanooga, TN, USA05.2016
High School Diploma -
Center For Creative Arts
Chattanooga , Tennessee 05.2013
Skills
- Office Management Software
- Administrative Management
- Policy and Procedure Modification
- Accounts Payable and Receivable Auditing
- Compliance Requirements
- Calendar Management
- Travel Accommodations
- Coaching and Training
- Operational Standards
- Human Resources
- Customer Service Management
- Employee Performance Management System
- Employee Timesheet Processing
- Customer service
- Current WWCC
- Excellent Telephone Etiquette
- Organization and Time Management
- Microsoft Office
- Data Entry
- Multitasking Abilities
- Flexible and Adaptable
- Analytical and Critical Thinking
- Written Communication
- Clerical Support
- Problem-Solving
- Event Coordination
Timeline
Building Insurance Administrator
Unique Building Partners
05.2022 - 03.2023
Medical Administrator
Hope Medical Care
05.2021 - 05.2022
Office Manager
Coastal Customs
01.2018 - Current
Animal Shelter Volunteer
Central Coast Shelter
12.2015 - 07.2021
Certificate Of Attainment- Business Administration - Business Administration And Management
TAFE NSW
Master Of Business Administration - International Business Management, Human Resources
University of Tennessee At Chattanooga
High School Diploma -
Center For Creative Arts
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