Miranda West
Granville,NSW
Summary
Dynamic customer service professional with a proven track record at Point Place Parking, recognised for enhancing first-contact resolution rates and consistently ensuring high levels of customer satisfaction. Skilled in effective communication, time management, and problem-solving within fast-paced environments. Demonstrated ability to deliver tailored solutions, foster strong client relationships, and contribute to overall team efficiency. Committed to operational excellence and continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Point Place Parking
11.2024 - Current
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Maintained workplace Operational Procedures to ensure all work completed was aligned with company values and practices
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Resolved customer complaints through timely and targeted solutions, minimizing dissatisfaction
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Wait Staff Member
Club Parramatta
04.2021 - 11.2024
- Proactively improved customer satisfaction by efficiently addressing inquiries and concerns with professionalism and care
- Delivered high-quality support to a large volume of customers daily, maintaining a positive attitude and commitment to service excellence
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Demonstrated strong product expertise to provide accurate information and tailored recommendations that met individual customer needs
Front of House Server
Hungry Jacks
05.2017 - 12.2020
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in orders
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
Education
Bachelor of Arts - Art History
University of Western Sydney
Sydney, NSW01-2029
Highschool Certificate -
Arthur Phillip Highschool
Parramatta01-2019
Skills
High attention to detail
Excellent at verbal and written communication
Customer satisfaction oriented
Collaborative mindset to contribute to group tasks for optimal outcomes
Time management focused in fast-paced environments to deliver timely results
Certification
- Certificate 3 in Hospitality
- Working with children's check
Timeline
Customer Service Officer
Point Place Parking
11.2024 - Current
Wait Staff Member
Club Parramatta
04.2021 - 11.2024
Front of House Server
Hungry Jacks
05.2017 - 12.2020
Bachelor of Arts - Art History
University of Western Sydney
Highschool Certificate -
Arthur Phillip Highschool
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