Miranda Wilson
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
16
16
years of professional experience
Work History
Assistant Sales Manager
4WD Supacentre
09.2023 - Current
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team's performance metrics.
- Conducted daily effective sales huddles 6 person team to focus on behaviours that would convert to sales.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Sales Representative
4WD Supacentre
01.2022 - 09.2023
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Created and implemented store displays, promoting sales and growth.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Customer Service Representative
Kmart
09.2021 - 03.2023
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled customer inquiries and suggestions courteously and professionally.
- Counted cash, made change and balanced cash register drawer.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
- Maintained cleanliness and neatness of work areas .
Customer Service Assistant
Woolworths Supermarket
07.2018 - 10.2021
- General housekeeping duties
- Assisting with customer complaints and queries
- Supervising staff
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
Commercial Cleaner
Cleanway Environmental Services
01.2017 - 01.2018
- Collected trash from floors within hallways, bathrooms and work areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Maintained safety protocols through safe handling of equipment and chemicals.
Customer Service Consultant
Stellar Call Centre
01.2008 - 01.2008
- Inbound calls
- Administrative duties including maintaining accurate records, filing and typing correspondence
- Complaint resolution
- Product knowledge
- Strict adherence to WH&S regulations and guidelines
- Working as a strong member of a cohesive team
Education
Certificate 4 - Bookkeeping
Hunter TAFE
Ourimbah03.2016
Certificate 3 - Business Administration
Hunter TAFE
Wyong07.2013
Skills
- Goals and performance
- Sales Reporting
- Team building and development
- Claims Management
- Customer Service
- KPI Monitoring
- Team Management
- Relationship building and management
- Cross-selling strategies
- Sales Coaching
- Revenue monitoring
Timeline
Assistant Sales Manager
4WD Supacentre
09.2023 - Current
Sales Representative
4WD Supacentre
01.2022 - 09.2023
Customer Service Representative
Kmart
09.2021 - 03.2023
Customer Service Assistant
Woolworths Supermarket
07.2018 - 10.2021
Commercial Cleaner
Cleanway Environmental Services
01.2017 - 01.2018
Customer Service Consultant
Stellar Call Centre
01.2008 - 01.2008
Certificate 4 - Bookkeeping
Hunter TAFE
Certificate 3 - Business Administration
Hunter TAFE
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