Miranda Ann Marshall
Newman
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Avis Budget Group
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Avis Budget Group
05.2024 - Current
Similar Profiles
Manoa Kualii MoeManoa Kualii Moe
Return Agent at Avis Budget GroupReturn Agent at Avis Budget Group
Sharmaine BakerSharmaine Baker
Lead Customer Service Representative at Avis Budget GroupLead Customer Service Representative at Avis Budget Group
Ramon A. PattersonRamon A. Patterson
Operations Manager at Avis Budget GroupOperations Manager at Avis Budget Group
Milton McgoyMilton Mcgoy
Customer Service Lead at Avis Budget GroupCustomer Service Lead at Avis Budget Group
Lauryn RuizLauryn Ruiz
Certified Nursing Assistant at California Department of Corrections and RehabilitationCertified Nursing Assistant at California Department of Corrections and Rehabilitation