Mirandah Gartner

Managed high volumes of calls and emails while handling guest reservations across multiple platforms with care and accuracy. Provided friendly, efficient service for accommodation, restaurant bookings, and general casino hotel enquiries. Promoted upsells, coordinated group and corporate bookings, worked closely with other departments to ensure smooth stays, and maintained accurate records while handling all guest information with discretion.

Oversaw corporate and leisure reservations, front desk operations, and administration; managed bookings through across multiple platforms; coordinated group bookings, reconciled accounts and commissions, handled maintenance, acted as live-in after-hours manager, and resolved guest complaints.

Responsible for assessing and processing employment services claims in line with government guidelines and compliance standards. Reviewed supporting documentation to determine claim eligibility, ensured accurate data entry into internal systems, and resolved discrepancies efficiently. Liaised with stakeholders to clarify claim information and provided guidance on policy requirements. Maintained high attention to detail while managing a high volume of claims, contributing to the integrity and timeliness of funding outcomes.

Managed corporate and leisure bookings, front desk operations, and administration; used CMS and handled reservations through GDS and Siteminder; coordinated group stays, reconciled accounts and commissions, resolved guest issues, and supported COVID-19 shutdown procedures.

Supervised leisure reservations, administration, and front desk operations, ensuring seamless day-to-day property management. Utilized CHARTS (Property Management System) and managed bookings through Siteminder and various third-party agents. Handled marketing initiatives, including daily rate setting and promotional activity to maximise occupancy and revenue. Oversaw end-of-month processes such as RevPAR reporting, financial reconciliation, and performance analysis. Coordinated group reservations, events, and special bookings. Addressed guest complaints and feedback professionally, striving to exceed service expectations. Provided staff training and rostering, ensured compliance with safety and operational standards, and maintained strong relationships with suppliers, contractors, and local tourism operators.