Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Mirasol Maula

Perth

Summary

Highly organised professional re-entering the workforce with two years of customer service experience and well-developed skills in financial management, project management, and conflict resolution gained through full-time caregiving.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

HKT Teleservices
Philippines
07.2018 - 12.2018
  • Resolved customer inquiries through phone and chat support, ensuring timely and accurate information delivery.
  • Managed customer accounts, processing requests and updates efficiently to enhance overall satisfaction.

Financial Services Representative

SYKES Philippines
Philippines
02.2016 - 12.2016
  • Assisted clients with account inquiries and financial transactions, ensuring accurate processing.
  • Provided support in resolving customer issues, enhancing overall satisfaction and retention.
  • Executed daily operational tasks efficiently, adapting quickly to changing priorities and workflows.

Technical Support Representative

APAC Customer Services
Philippines
04.2012 - 11.2012
  • Provided technical assistance to customers via phone and chat support.
  • Diagnosed and resolved software and hardware issues for diverse client base.
  • Documented customer interactions and solutions in ticketing system for tracking purposes.
  • Collaborated with team members to improve response times and service quality.

Education

Bachelor of Science - Medical Technology

Trinity University of Asia ( Undergraduate)
Philippines

High School Diploma -

Our Lady of Perpetual Succor Collge
Philippines
03-2007

Skills

  • Customer service
  • Data Enry
  • Communication
  • Time Management
  • Teamwork and Collaboration
  • Adaptability and Resilience

Languages

English
Professional Working

Interests

Interest in meal planning, organisation systems, and maintaining clean, well-structured environments

Engaging in age-appropriate activities and providing supportive interaction with children and older adults

Community involvement and volunteering

Timeline

Customer Service Representative

HKT Teleservices
07.2018 - 12.2018

Financial Services Representative

SYKES Philippines
02.2016 - 12.2016

Technical Support Representative

APAC Customer Services
04.2012 - 11.2012

Bachelor of Science - Medical Technology

Trinity University of Asia ( Undergraduate)

High School Diploma -

Our Lady of Perpetual Succor Collge
Mirasol Maula