Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Extra Strengths For Any job
Achievements Focus
Timeline
Generic

Mirdula Bam

Perth,WA

Summary

  • Service-oriented professional committed to honesty and reliability. Experienced in customer service and front-of-house operations within a café environment. Proficient in order taking, payment management, and fostering a welcoming atmosphere. Aiming to enhance team performance in a dynamic café setting in Perth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cafe Assistant

Bells cafe
Nepal, Dhangadhi
09.2023 - 07.2025
  • Welcomed customers and ensured accurate order-taking for optimal satisfaction.
  • Operated POS system and managed cash transactions efficiently.
  • Maintained cleanliness of café and organized table settings effectively.
  • Assisted with planning and executing events and promotions.
  • Assisted customers with menu selections and special dietary requests.
  • Kept up-to-date with menus changes and specials offered at the cafe.
  • Stocked inventory of food items such as pastries, sandwiches and salads.

Barista & Customer Service

Galaxy cafe
Nepal, Dhangadhi
02.2020 - 04.2022
  • Maintained cleanliness and organization of café and workstations to enhance customer experience.
  • Managed daily morning rush, delivering efficient and calm customer service.
  • Greeted customers and processed orders for beverages and food items.
  • Ensured all equipment functioned properly according to manufacturer specifications.
  • Assisted in preparation of baked goods such as muffins, cookies, and cakes.
  • Implemented customer feedback to refine service quality and menu options.
  • Created promotional displays for advertising special events at café.
  • Collaborated with team members to optimize workflow during peak hours.

Front Desk Receptionist

NIKO Restaurant Chaulani
Nepal, Dhangadhi
02.2017 - 03.2019
  • Answered phone calls and resolved customer inquiries with professionalism and efficiency.
  • Trained new front desk staff in best practices and operational procedures.
  • Collaborated with kitchen team to ensure prompt service during peak hours.
  • Provided exceptional customer service through timely responses via phone and email.
  • Greeted customers warmly, creating a welcoming atmosphere.
  • Addressed customer complaints swiftly, adhering to established protocols.
  • Accurately handled cash transactions and balanced register at shift end.
  • Managed laundry services, ensuring timely washing and folding of linens.

Education

BBA - Business Administration

National Academy of Science And Technology
Dhangadhi
02-2025

Skills

  • Exceptional customer service and communication
  • Order taking, POS operation, and cash handling
  • Serving beverages and light snacks efficiently
  • Maintaining cleanliness and hygiene in café areas
  • Fluent in English, Hindi, and Nepali
  • Teamwork, multitasking, and time management

Affiliations

  • Volunteered in community development programs, leading teams of 5 or more people to achieve goals efficiently
  • Organized events and competitions in college, demonstrating leadership and coordination skills
  • I participated in customer engagement programs during my bank internship, improving client satisfaction

Accomplishments

  • Miss Teen Sudurpaschimanchal (Beauty Pageants)-

Most active

Most confidence

  • Employee of the month – Bells Cafe, Dhangadhi
  • Training and development completion
  • Top sales performer
  • Hygiene and Safety Star Award
  • Punctuality and attendance
  • Event service excellence

Certification

  • Advanced Communication and Professional Skills Certificate – recognized for excellent client interaction

Languages

English
Full Professional
Nepali
Native/ Bilingual
Hindi
Full Professional

Extra Strengths For Any job

  • Exceptional interpersonal and customer service skills
  • Strong problem-solving and multitasking abilities in high-pressure environments
  • Adaptable to new technology, software, and systems quickly
  • Reliable, punctual, and highly motivated to contribute immediately

Achievements Focus

  • Known for being honest, hardworking, and reliable across all workplaces
  • Adapted quickly to different roles, from cashier and stock handler to customer service officer, proving flexibility and a growth mindset
  • Consistently praised for creating a positive shopping experience, contributing to higher sales, and returning customers

Timeline

Cafe Assistant

Bells cafe
09.2023 - 07.2025

Barista & Customer Service

Galaxy cafe
02.2020 - 04.2022

Front Desk Receptionist

NIKO Restaurant Chaulani
02.2017 - 03.2019

BBA - Business Administration

National Academy of Science And Technology

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Mirdula Bam