Miriam Aiashi
Kensington,VIC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Meticulous, detailed, and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable, and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors, and medical staff. Resilient and confident in challenging situations.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
18
18
years of professional experience
Work History
Advocate Member Service Representative
Defence Health
06.2024 - Current
- Participated in ongoing training programs, staying up-to-date on industry trends and best practices in customer service.
- Reached resolution targets consistently by utilizing advanced negotiation skills during challenging conversations.
- Managed a high volume of inbound calls, ensuring timely assistance to customers with various needs.
- Streamlined communication between clients and company departments for faster problem resolution.
- Collaborated with team members to achieve department goals and maintain high levels of performance.
- Improved first-call resolution rate through comprehensive knowledge of company policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Enlistment Coordinator
Adecco
11.2023 - 05.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Conducted Enlistment ceremonies for Army and Airforce candidates.
- ·Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed candidates in progressing through defence applications.
- Liaised with military personnel.
Phlebotomist
K.E Select
08.2023 - 11.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Assisted in training and onboarding new phlebotomists.
- Conducted drug and Alcohol testing
Emergency Department Clerk
Western Health
08.2022 - 08.2023
- Collaborated with multidisciplinary teams to ensure comprehensive care for all emergency department patients.
- Expedited emergency department flow by promptly triaging patients and assigning them to appropriate medical staff.
- Improved patient experience by addressing inquiries and concerns with compassion and professionalism.
- Promoted a clean, organized workspace for maximum efficiency while adhering to infection control protocols.
- Utilized multiple PC applications throughout day.
- Displayed strong problem-solving skills by addressing unexpected issues related to patient care or administrative tasks, ensuring minimal disruptions to the overall functioning of the emergency department.
- Supported medical staff in providing prompt care, coordinating necessary diagnostic tests and laboratory results.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Client Liaison/ Phlebotomist
Executive Healthcare Solutions
05.2021 - 08.2022
- Tracked client satisfaction levels using surveys and feedback mechanisms, implementing improvements as needed.
- Contributed to the development of marketing materials tailored to specific client segments, increasing overall brand visibility.
- Resolved conflicts and negotiated resolutions between clients and internal stakeholders, maintaining a positive working environment.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Completed administrative tasks such as receiving and processing documents, submitting payments, and distributing correspondence.
- Established strong relationships with clients, resulting in repeat business and long-term partnerships.
- Greeted visitors and directed to appropriate locations.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Phlebotomist
Austin Hospital
10.2013 - 05.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assisted in training and onboarding new phlebotomists.
Medic
Army
05.2007 - 03.2021
- Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
- Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.
- Improved patient care by conducting thorough medical assessments and developing comprehensive treatment plans.
- Promoted preventive health measures through educational initiatives, including workshops and community outreach programs.
- Optimized emergency response times by coordinating with healthcare professionals and support staff.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Took patient health histories and asked questions to determine cause of illness or injury.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
- Placed patients on backboards or stretchers to safely load into ambulance.
- Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival.
- Liaised with police, fire department and other emergency responders to manage emergency scenes.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
Education
Combat Medic -
Australian Army
01.2017
Diploma of Nursing -
Mount Lawley Tafe
03.2009
Medical Reception/Business -
Acacia
01.2009
Medical Terminology and Reception -
Wesley Health
12.2007
Skills
- Resilience
- Leadership
- Confidence
- Adaptable and Flexible
- Teamwork and Collaboration
- Computer Proficiency
- Organization and Time Management
- Administrative Support
- Professionalism and integrity
- Exceptional communication
Accomplishments
- Achieved Army medals through effectively helping with overseas deployments and Vic fires.
References
- Warrant Officer Cameron Coggan, Career Coach/Military Recruiter, DFR - Adecco, 0416099215, ccoggan@dfr.com.au
- Joelene Russell, Commandos Recruiter, DFR Adecco, 0427808582, jrussell@dfr.com.au
- Terri Reilly, Western Health Administration Coordinator, 0481902132, terri.reilly@wh.org.au
- Kevin William, Police Officer, Sgt Defence Force, 0421287346, Kevin.williams@police.vic.gov.au
Timeline
Advocate Member Service Representative
Defence Health
06.2024 - Current
Enlistment Coordinator
Adecco
11.2023 - 05.2024
Phlebotomist
K.E Select
08.2023 - 11.2023
Emergency Department Clerk
Western Health
08.2022 - 08.2023
Client Liaison/ Phlebotomist
Executive Healthcare Solutions
05.2021 - 08.2022
Phlebotomist
Austin Hospital
10.2013 - 05.2021
Medic
Army
05.2007 - 03.2021
Diploma of Nursing -
Mount Lawley Tafe
Medical Reception/Business -
Acacia
Medical Terminology and Reception -
Wesley Health
Combat Medic -
Australian Army
Similar Profiles
Simone Teleso-HeperiSimone Teleso-Heperi
Health Insurance Consultant at Defence HealthHealth Insurance Consultant at Defence Health
Nikhil PremiNikhil Premi
Member Advocate Leader at Defence HealthMember Advocate Leader at Defence Health
Andrew GowerAndrew Gower
Head of Commercial & Provider Relations at Defence HealthHead of Commercial & Provider Relations at Defence Health