Miriam Rothera
Overview
35
35
years of professional experience
Work History
Regional General Manager
Banking Corporation
12.2021 - Current
- Role Requirements
- Driving effective distribution of Consumer and Business products to grow the customer base of Consumer and Small Business Customers
- Leading a high performing and empowered team of Bank Managers who understand the strategic intent and direction, and have clear goals, objectives and accountabilities
- I am also the State Director for Business Banking
- Achievements:
- Strongest 1st party Growth in over 7 years
- Strongest MFI increase in over 5 years
- State SME Director / running 12 SME Masterclasses & development the SME Next GEN
- Program (which has seen several participants gain role in small business and SME
- One of the highest increases to Your voice survey and staff satisfaction
Head
Business Institute
03.2020 - 12.2021
- Requirements
- Leading the internal business school for the Business division
- Managing a budget of $7 Million inthen $4.5M for 2021 for capability building for the 4000 staff across front line and the LOBS.will see the asset of the Institute expanded across the whole of the Consumer
- Achievements:
- Role out of MYCE across division closing Juno issue for RG206
- Delivery of over 60 bootcamps leading to a 15%increase in FTR rection of 8 business days in
- TTD & increase in lending volumes month on month from January to a record June 21
- Customer First Mastery conversations to address customers in difficulty, change in bank appetite and Covid
- FY21 had 4 stand out Lecture Theatre events for the division from Andrew May well-being series, Dr Gill Hicks, Lisa MacCallum & Kurt Fearnley.
Regional General Manager
Property Queensland
10.2016 - 03.2020
- Requirements
- The State Lead for Property fully responsible for the controlled growth and management of all
- Property Development and Investment Clients in the state
- Managing a team of 20 with a balance sheet in excess of $ 4 billion
- Achievements:
- Highest NPS in the State over four years
- Highest Staff Engagement results in the State
- Under my leadership the the default rates are at all-time lows in this market segment
- During the last 12 months have also been involved in the following:
- National Manager for Industry Specialisation (4-week relief opportunity which I did twice.)
- Project Owner for Project Bell
- Project Bank account / State representative
- Qld Chair for WOW
Regional General Manager
Westpac Banking Corporation
Brisbane
08.2013 - 10.2016
- The RGM Commercial Banking role is responsible for developing and delivering a local business strategy for Westpac Commercial Banking portfolios in the Southeast Region
- I currently manage a team of 22 with a balance sheet in excess of $1.6 billion
- Achievements:
- April 2016 Number 1 Region in Australia year to dateand YTD have been the Number 1 Region with Customer Advocacy.Finished in top 10 Regions in AustraliaFinished in top 5 Regions in Australia3 staff attended Alfred Davidson AwardsStaff promoted in the past 2 years.
Bank Manager
Westpac Banking Corporation, Browns Plains
Brisbane
07.2009 - 08.2013
Westpac Banking Corporation
Brisbane
12.2007 - 07.2009
Senior Relationship Manager
Westpac Banking Corporation
Brisbane
04.2005 - 12.2007
Business Banking Manager
Westpac Banking Corporation
Brisbane
11.2004 - 04.2005
State Manager
Westpac Banking Corporation
Brisbane
02.1989 - 06.2003
- Various banking roles in branches and lending support
Education
Certificate of Executive Management (AGSM - undefined
2019
Diploma of Business - Banking and Finance
1997
Affiliations
With over 30 years of solid banking experience, I have worked across both the Retail and Commercial
divisions as a Senior Lender and Leader of People in both divisions. I have developed a robust and
well-rounded knowledge of strategic portfolio management, and I pride myself on my ability to build
and maintain key relationships. I have extensive knowledge of both Commercial and Consumer
Lending products and have in the past 3 roles built strong relationships around the Nation in Front line
, Lines of Business and Credit.
I am a passionate authentic leader who’s 2 key focusses are on people development and customer
satisfaction.
Timeline
Regional General Manager
Banking Corporation
12.2021 - Current
Head
Business Institute
03.2020 - 12.2021
Regional General Manager
Property Queensland
10.2016 - 03.2020
Regional General Manager
Westpac Banking Corporation
08.2013 - 10.2016
Bank Manager
Westpac Banking Corporation, Browns Plains
07.2009 - 08.2013
Westpac Banking Corporation
12.2007 - 07.2009
Senior Relationship Manager
Westpac Banking Corporation
04.2005 - 12.2007
Business Banking Manager
Westpac Banking Corporation
11.2004 - 04.2005
State Manager
Westpac Banking Corporation
02.1989 - 06.2003
Certificate of Executive Management (AGSM - undefined
Diploma of Business - Banking and Finance
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