Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miriam Srabess

Fremantle,WA

Summary

Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Dog Sitter

Rover.com
07.2024 - 09.2024
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.

Asparagus Picker

Ferme Heanni
04.2024 - 06.2024
  • Assisted in training new team members on proper asparagus picking techniques, ensuring consistent product quality across the workforce.
  • Collaborated with management in identifying areas for improvement within the overall harvesting operation, leading to increased efficiency and better resource allocation over time.
  • Consistently adhered to company policies and procedures regarding safety protocols and proper handling techniques while working in the fields.
  • Maximized freshness of harvested crops by promptly transporting them from the field to cold storage facilities upon collection completion each day.

Waitress

Agriturism Moserhof
08.2023 - 10.2023


  • in this job I was the only waitress I learned to manage the work completely by myself from opening to closing. there were 35 people on average and I did the breakfast and dinner shifts
  • I can do everything about the coffee machine



Waitress

Hotel Sorapiss
05.2023 - 08.2023
  • This job was a summer job (season job)
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Waitress

Osteria Bocca Buona
10.2022 - 05.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Crew Member

McDonald's
02.2019 - 09.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.

Secretary Intern

I.m.p.e Srl.
01.2016 - 02.2016
  • this job was a stage with my high school
  • Responded to inquiries from callers seeking information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.


Waitress

G Cafè
07.2014 - 10.2014
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

University of Bologna
Bologna
10.2021 - 05.2023

High School Diploma -

I.T I.S Enrico Mattei
Urbino
06.2018

Skills

Schedule Management

Written and verbal communication

Dog walking

Client Relationship Management

Customer Service

Teamwork and Collaboration

Time Management

Problem-Solving

Languages

Arabic
Elementary
Italian
Native or Bilingual
English
Full Professional
French
Elementary

Timeline

Dog Sitter

Rover.com
07.2024 - 09.2024

Asparagus Picker

Ferme Heanni
04.2024 - 06.2024

Waitress

Agriturism Moserhof
08.2023 - 10.2023

Waitress

Hotel Sorapiss
05.2023 - 08.2023

Waitress

Osteria Bocca Buona
10.2022 - 05.2023

University of Bologna
10.2021 - 05.2023

Crew Member

McDonald's
02.2019 - 09.2021

Secretary Intern

I.m.p.e Srl.
01.2016 - 02.2016

Waitress

G Cafè
07.2014 - 10.2014

High School Diploma -

I.T I.S Enrico Mattei

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