Miriam Tuifa
Nundah,QLD
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Woolworths
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Can use and operate efpos machine
Waitress
Cafe Cherry Bean
01.2020 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
No Degree -
Kedron State High School
Brisbane, QLD11-2023
No Degree - Justice Studies
TAFE Queensland
QLD11-2023
No Degree - Skills For Work And Vocational Pathways
Kedron State High School
Brisbane, QLD11-2023
High School Diploma -
Kedron State High School
Brisbane, QLD11-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer satisfaction measurement
- Professional telephone demeanour
Timeline
Customer Service Representative
Woolworths
11.2023 - Current
Waitress
Cafe Cherry Bean
01.2020 - 09.2023
No Degree -
Kedron State High School
No Degree - Justice Studies
TAFE Queensland
No Degree - Skills For Work And Vocational Pathways
Kedron State High School
High School Diploma -
Kedron State High School
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