Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miriam Sadler

Bundaberg,QLD

Summary

Dedicated professional with valuable customer service and management history. Skilled in processing transactions, managing operations and providing excellent customer service. Strong creative mind set with the ability to problem solve, work individually or as part of a team. I'm seeking an opportunity that would allow the application of my current skills with the ability to develop further professionally.

I have a strong interest in KPIs and self/ career development.

Overview

11
11
years of professional experience

Work History

Retail Sales Assistant /Bra Fitting Specialist

Bras N Things
06.2022 - 01.2023
  • Providing a excellent customer service experience in-store and over the phone. Maintaining a professional, caring and inclusive attitude when fitting customers. Assisted in daily store tasks including cleaning, lost prevention, signage refresh, balancing of POS and EFTPOS systems, banking, EOD summery, unpacking of merchandise, and general organisation. Involvement in creating inviting store appearance by using effective merchandising and creative displays. Active participation in stocktake nights and meetings. Assisted in daily inventory management. Collaborated with team members to achieve monthly sales targets, objectives, weekly and daily KPIs as well as 'challenge' targets. Handling of returns and customer enquires. Independent opening and closing of store. Participated in regular training including weekly online modules.

Manager / Senior Florist

House Of Flowers
09.2019 - 04.2022


  • Supervised daily operations of the store, maintaining high standards of cleanliness, organisation, and visual presentation. Trained employees on customer order taking, basic floral arranging, floral design techniques and flower care. Creation of general floristry items, special event displays and custom wedding bouquets. Collaborated with clients, event planners and decorators to create custom floral installations and arrangements. Maintained inventory control, ensuring adequate stock levels on hand while reducing waste through proper care techniques for perishable items. Completed daily admin tasks including invoicing, receipts and flower ordering. Independently open and close the store including balancing all POS, EFTPOS, till and petty cash. Prepare and complete daily banking. Attend relevant industry development workshops and seminars. Collaborate with colleagues on store presentation, visual merchandising displays and ordering of stock. Provide exceptional customer service when answering phone calls, undertaking wedding/ function quotes and delivering flowers. Meet with various marketing outlets (television, website designers, radio and magazines) to create seamless representation of store and promotions.


Shift Leader / Bartender / Waitress

Lonestar Rib House
01.2019 - 12.2019
  • Provided a high standard of dining experience through personalised service for each table including prompted order taking, regular drink refreshment, and timely food delivery. Effective management of guest reservations, seating arrangements, and special event bookings. Assisted in management of staff on shift, general cleaning of restaurant, training new waitstaff, and restocking of consumables. Preparation of drinks adhering to RSA standards. Opening and closing of store independently including balancing of POS and EFTPOS systems as well as daily banking.

Senior Florist/ Manager /Administrative Assistant

Westside Florist & Gifts
03.2012 - 08.2019
  • Creation of general floristry items as well as special event displays. Collaborated with clients, event planners and decorators to create custom floral installations and arrangements. Maintained inventory control, ensuring adequate stock levels on hand while reducing waste through proper care techniques for perishable items. Completed daily admin tasks including invoicing, receipts and flower ordering. Independently open and close the store including balancing all POS, EFTPOS, till and petty cash. Prepare and complete daily banking. Attend relevant industry development workshops and seminars. Collaborate with colleagues on store presentation, visual merchandising displays and ordering of stock. Provide exceptional customer service when answering phone calls, undertaking wedding/ function quotes and delivering flowers. Ensure staff are kept up-to-date with store happenings by running weekly staff meetings.

Education

RSA Certificate -

Galaxy Training Australia
2019

ICA Certificate - Floristry

Interflora
Rockhampton, QLD
08.2017

Certificate III - Floristry

Flowers To Impress
Toowoomba, QLD
07.2016

QCE- Year 12 Graduate -

St Luke's Anglican School
Bundaberg, QLD
11.2014

Skills

    • Self-motivated
    • Great organizational skills and attention to detail
    • Reliable and punctual
    • Extensive experience with customer service
    • Ability to multi-task, problem solve, time manage and work independently
      • Strong willingness to learn new skills and to grow professionally
      • Honest and Dependable
      • Enthusiastic about KPIs and targets
      • Driven to achieve goals
      • Caring personality

Timeline

Retail Sales Assistant /Bra Fitting Specialist

Bras N Things
06.2022 - 01.2023

Manager / Senior Florist

House Of Flowers
09.2019 - 04.2022

Shift Leader / Bartender / Waitress

Lonestar Rib House
01.2019 - 12.2019

Senior Florist/ Manager /Administrative Assistant

Westside Florist & Gifts
03.2012 - 08.2019

RSA Certificate -

Galaxy Training Australia

ICA Certificate - Floristry

Interflora

Certificate III - Floristry

Flowers To Impress

QCE- Year 12 Graduate -

St Luke's Anglican School

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Miriam Sadler