Mirianne Sio Poloa

Tasks:

• Manage inbound calls or outbound calls.

Key Responsibilities:

• Identifying customer needs, answering questions, and solving problems.
• Building sustainable customer relationships.
• Follow various communication scripts when speaking to a customer.
• Responding to customer complaints, processing disputes, and performing countless other activities.
• Generating regular reports on customer service. Analyzing data to identify trends, evaluate service performance, and suggest improvements.

Tasks:

• Manage inbound calls or outbound calls.
• Maintaining records and compliances.
• Emailing customers/ checking emails

Key Responsibilities:

• Keying orders back-to-back.
• Making sure emails are up-to-date.
• Calling back customers to ensure their inquiry is resolved.
• Calling customers regarding their orders needs to be picked up.
• Emailing customers regarding order updates.
• Double checking that we have keyed in the correct parts.

Tasks:

• Answering phone calls, redirecting phone calls.
• Taking messages from manager.
• Taking notes at meetings.
• Keeping the office clean.
• Placing orders for nurses and clinics.
• Data entry.
• Filing
• Diary management

Key responsibilities:

• Replying back to all emails and chats.
• Making sure all patient reports and invoices get mailed out.
• Making sure the office is clean.
• Scheduling patients for their next appointment.
• Managing all mails and orders for other clinics.
• Organizing internal and external events.

Tasks:

• Manage inbound calls or outbound calls.

Key Responsibilities:

• Identifying customer needs, answering questions, and solving problems.
• Building sustainable customer relationships.
• Follow various communication scripts when speaking to a customer.
• Responding to customer complaints, processing disputes, and performing countless other activities.

Tasks:

• Manage inbound calls or outbound calls.

Key Responsibilities:

• Participated in daily huddles with team members in order to discuss common goals and objectives.
• Identifying customer needs, answering questions, and solving problems.
• Building sustainable customer relationships.
• Follow various communication scripts when speaking to a customer.
• Responding to customer complaints, processing disputes, and performing countless other activities.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Providing knowledgeable help to customers and going the extra mile in providing the correct details to customer queries.

Task:

• open/ closing shop
• stock control
• customer service

Key Responsibility:

• Greeted customers upon entry and provided assistance with locating items.
• Processed customer payments accurately and efficiently, including cash, credit, and debit transactions.
• Assisted customers in selecting merchandise based on their individual needs.
• Organized stockroom shelves to ensure efficient product stocking and retrieval.
• Maintained an organized work area to facilitate smooth operations of the store.
• Fostered positive relationships with customers by providing excellent customer service.
• Provided detailed product knowledge to customers when asked about features and benefits of products.