Mirianne Sio Poloa

Tasks

• Manage inbound calls.
• Manage emails promptly.
• Key Responsibilities
• Communicated effectively with internal teams regarding inventory availability, product locations.
• Tracked shipment progress using various tools such as GPS tracking systems.
• Maintained a high level of professionalism when dealing with difficult customers.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Provided accurate information about products and services to customers.
• Answered customer inquiries and provided accurate information regarding products and services.

Tasks:

• Manage inbound calls, or outbound calls.
• Answered incoming calls promptly and professionally.
• Greeted customers, assessed their needs and provided appropriate services.

Key Responsibilities:

• Identifying customer needs, answering questions, and solving problems.
• Building sustainable customer relationships.
• Follow various communication scripts when speaking to a customer.
• Responding to customer complaints, processing disputes, and performing countless other activities.
• Generating regular reports on customer service. Analyzing data to identify trends, evaluate service performance, and suggest improvements.
• Conducted customer satisfaction surveys to identify areas for service improvement.

Tasks:

• Manage inbound calls or outbound calls.
• Maintaining records and compliances.
• Emailing customers/ checking emails

Key Responsibilities:

• Keying orders back-to-back.
• Making sure emails are up-to-date.
• Calling back customers to ensure their inquiry is resolved.
• Calling customers regarding their orders needs to be picked up.
• Emailing customers regarding order updates.
• Double checking that we have keyed in the correct parts.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Tasks:

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• Organized and maintained filing systems, including electronic databases and records.
• Greeted visitors warmly, handled inquiries and provided general information about the company.
• Assisted with budget preparation by providing data entry support into financial tracking system.
• Data entry

Key responsibilities:

• Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
• Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
• Organized monthly staff meetings ensuring agendas were distributed in advance.
• Performed clerical duties such as photocopying, faxing and scanning documents.
• Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
• Created memos, letters and other documents, fostering internal and external communication.
• Explained company personnel policies, benefits and procedures to employees or job applicants.
• Checked figures and postings for correct entry and proper codes.
• Delegated work to staff, setting priorities and goals.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Tasks:

• Managed high call volumes while providing exceptional customer support and maintaining professional composur

Key Responsibilities:

• Identifying customer needs, answering questions, and solving problems.
• Building sustainable customer relationships.
• Follow various communication scripts when speaking to a customer.
• Responding to customer complaints, processing disputes, and performing countless other activities.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Tasks:

• Manage inbound calls or outbound calls.

Key Responsibilities:

• Participated in daily huddles with team members in order to discuss common goals and objectives.
• Identifying customer needs, answering questions, and solving problems.
• Building sustainable customer relationships.
• Follow various communication scripts when speaking to a customer.
• Responding to customer complaints, processing disputes, and performing countless other activities.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Providing knowledgeable help to customers and going the extra mile in providing the correct details to customer queries.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.

Task:

• open/ closing shop
• stock control
• customer service

Key Responsibility:

• Greeted customers upon entry and provided assistance with locating items.
• Processed customer payments accurately and efficiently, including cash, credit, and debit transactions.
• Assisted customers in selecting merchandise based on their individual needs.
• Organized stockroom shelves to ensure efficient product stocking and retrieval.
• Maintained an organized work area to facilitate smooth operations of the store.
• Fostered positive relationships with customers by providing excellent customer service.
• Provided detailed product knowledge to customers when asked about features and benefits of products.