Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
References
Timeline
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MIRIN BENZIE

Peth,Australia

Summary

Friendly professional with a proven track record at Falkirk Council, enhancing community estates and optimising occupancy rates. Skilled in customer engagement and task prioritisation, I excel in building relationships and delivering results. Demonstrated success in improving living conditions for vulnerable populations, underscoring my commitment to impactful service and teamwork.

Overview

4
4
years of professional experience

Work History

Housing Officer

Falkirk Council
Scotland
08.2023 - 10.2024
  • Created professional and dynamic tenant relationships, handled complaints, and worked to improve community estates by conducting regular garden and estate checks.
  • A promotion from Graduate Housing Officer to a permanent Housing Officer was awarded to me after only five months.
  • Completing weekly sign-ups helped to reduce and prevent possible void rent loss, and increase occupancy rates.
  • Conducting property inspections at the end of tenancies and the start of tenancies ensured the property had met void standards and compliance with safety standards.
  • Resolved tenant disputes weekly by effectively following complaint procedures, and working with the conflict resolution team and police.
  • Assisted vulnerable residents with housing needs, providing compassionate support and completing necessary referral forms.
  • Collaborated with social services to improve living conditions for at-risk tenants.

Housing Support Worker

Simon Community Scotland
Scotland
11.2021 - 11.2022
  • Built relationships with 30 men and women at risk of homelessness to support them to manage daily tasks. Including basic cooking skills, improving hygiene, and learning how to manage their tenancies. Worked on this through key work sessions once a week or when necessary.
  • Facilitated access to essential services such as GPs, dentists, and counseling, improving client well-being and self-sufficiency.
  • Provided compassionate housing support and trauma-informed care, addressing the diverse needs of vulnerable individuals. All of whom had an addiction to either alcohol or drugs.
  • Developed tailored support plans, fostering independence, and stability.
  • Initiated a volunteering programme to allow community integration, boosting client engagement.
  • Designed creative workshops, equipping individuals with essential life skills.

Customer and Business Support Assistant

Loreburn Housing Association
Scotland
11.2020 - 11.2021
  • Provide admin support for the income officers by inputting data into the former and present tenant rent arrears spreadsheets. Monitor and pursue debts, including former balances for rent arrears and rechargeable accounts, in line with the policy and procedure. Set up direct debits, and issue payment cards for current and former tenants.
  • Deal with customer inquiries by answering over 130 calls a day and via email across three different inboxes.
  • Handle housing applications, waiting lists, property allocations, and multiple void properties at a time.
  • Use various engagement methods, including letters, texts, telephone calls, and emails.
  • Establish and maintain effective, meaningful contact with tenants and customers.

Education

M.Sc - Housing Studies

University of Glasgow
11.2023

MA (Hons) - Health and Social Policy

07.2019

Skills

  • Customer Engagement
  • Task prioritisation
  • Public speaking
  • Teamwork
  • Written and verbal communication
  • Relationship building

Personal Information

Date of Birth: 06/02/97

Affiliations

  • Mid distance Running
  • Reading
  • Travel

References

References available upon request.

Timeline

Housing Officer

Falkirk Council
08.2023 - 10.2024

Housing Support Worker

Simon Community Scotland
11.2021 - 11.2022

Customer and Business Support Assistant

Loreburn Housing Association
11.2020 - 11.2021

M.Sc - Housing Studies

University of Glasgow

MA (Hons) - Health and Social Policy

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