Mirjana Adamovic

High-achieving employee offering an extensive background in customer service, client relations and sales. Self-directed and self-motivated team player who also works well independently. Handles multiple responsibilities simultaneously while providing exceptional work results.

• Kept work areas, tools and equipment clean and properly sanitised to minimise risk of cross-contamination
• Education of brands and products
• Answering customer queries or concerns & processing sales
• Analysed customer skin to assess unique conditions and skin type
• Met or exceeded sales goals on regular basis
• Cultivated productive and positive relationships with customers built on loyalty and service
• Demonstrated application techniques to achieve desired looks
• Arranged merchandise to present visually appealing displays that drive sales
• Assisted in store opening and closing procedures.

Fast learning individual adapting to a Gatekeeper Officer and Data Entry Operator role for a temporary 4-week assignment for the state Electoral votes.

• Selection and allocation of work
• Completed data entry tasks with accuracy and efficiency
• Reconciling and recording of results
• Ballot paper storage and sealing
• High attention to detail
• Moving and lifting of material (Max 10kg)
• Competent computer skills
• Ability to follow instructions
• Accurate data entry of preferences from ballot papers into the NSWEC computer count system
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies

Supportive and nurturing before, after and vacation school care educator utilising flexibility, warmth, and attentiveness to ensure children are simultaneously safe and engaged. I have developed exceptional communication, attention to detail and comprehension skills from this role.

• Differentiated instruction
• Creative learning strategies
• Curriculum development
• Child development
• Positive reinforcement
• Communicated with parents regarding child's behaviour, daily activities, and concerns
• Supported children's emotional and social development by encouraging positive self-concepts and understanding of others
• Implemented daily routines and activities to stimulate and engage children.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Motor Insurance claims consultant managing high call volumes working from home, growing and learning independently. Developing exceptional knowledge in communication and compassion for people in a time of need while maintaining professionalism and providing accurate information about motor policies.

• Demonstrated the ability to exceed phone behaviours and resolve complex customer queries quickly and efficiently
• Advising customers on motor insurance
• Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
• Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
• Escalated files with significant indemnity exposure to supervisor for further investigation.
• Explaining what their policy covers in times of an accident
• Demonstrated strong ability to achieve KPI targets
• Maintain accurate and relevant customer administrative records
• Working professionally and ethically with colleagues, customers, and insurers
• Consistently exceeding customer expectations in assisting them to lodge claims
• Able to build and maintain trusted, long-term relationships
• Complimented on work ethic and compassion and received multiple positive feedback from customer surveys
• Strong ability to work in teams and Independently
• Managing and prioritising high call volumes
• Conflict Resolution
• Ability to use variety of technology in home office and activity-based workspace
• Persuasive Communicator

Managing complex work sites within track possessions in a complex and challenging rail environment. A Level 1 Protection Officer working in a dynamic rail environment, responsible for arranging and implementation of safety and protection for work crews entering and working within the Rail Corridor. Having developed extensive knowledge and skills to communicate and collaborate with different levels of personnel that can be utilised in various work environments.

• Managing and prioritising high volume of work
• Liaising with Signal Controller and utilising correct communication protocol and phonetic alphabet
• Relaying of critical safety information to work crews in a clear and concise manner
• Successfully developing safe methods to protect worksites within rail corridors for over 50 staff
• Cultivated the relationships with internal and external working groups by maintaining ongoing communication and resolutions to worksite issues
• Demonstrated strong analytical and problem-solving skills with resolving complex safety site challenges
• Demonstrated strong ability to work in a high-pressure environment
• 100% compliance and completion of all Safe Working forms required for each work site
• Full Compliance with Internal and External Audits

A proactive and customer focused sales assistant demonstrating strong ability to maintain store condition and visual merchandise standards in a dynamic sales environment. Utilising extensive communication skills and emotional intelligence in this role to assist customers in purchasing products that satisfy their needs and expectations.

• Managing and prioritising high volume of work
• Demonstrated strong ability to achieve personal sales target in line with the KPI objectives
• Proactively managed customer complaints to achieve effective resolution
• Demonstrated strong ability to build long term relationships with clients based on commitment to customer service
• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers and helped with product questions, selections, and purchases.