Mirjana ILIC

Self Empoloyed

• Hired and directed teams to achieve daily and long-term operations and business goals.
• Worked closely with organizational leadership and board of directors to strategically affect operational direction.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Monitored office workflow and administrative processes to keep operations running smoothly.

• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Managed accounts to retain existing relationships and grow share of business.
• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.

• Operated slicer and price computing scale to accurately slice, weigh and label meat products.
• Controlled freshness of products by rotating and removing out of code merchandise.
• Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Transcribed phone messages and relayed to appropriate personnel.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Organized and updated schedules for executives.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed filing system, entered data and completed other clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Conducted invoicing and investigated accounts receivables discrepancies.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.