Mirjana Mijatovic

Receptionist

Accor Hotels

02.2021 - Current

33Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Managed multiple tasks and met time-sensitive deadlines.
Collected payments, processed transactions and updated relevant records.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Managed approximately 20 incoming calls, emails and check ins per day

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