MIRJANA MIKULIC
Corio,VIC
Summary
Experienced professional with a diverse background in aged care, hospitality, and customer service. Skilled in cleaning, food service, and assisting in salon operations, with a strong focus on providing high-quality care and maintaining hygiene standards. Reliable, detail-oriented, and committed to delivering exceptional service in various care environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Cafizza
06.2018 - Current
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
Cleaner
Smart Cleaning Solutions
09.2023 - 01.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Cleaner
Majestic Cleaning Services
10.2021 - 09.2023
- Emptied trashcans and transported waste to collection areas
- Handled equipment, chemicals, and materials properly and with caution
- Used time management and efficient cleaning methods to meet deadlines
- Organized and used industrial cleaning products following strict safety procedures
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
- Provided assistance to other staff members with cleaning of difficult areas
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
- Developed and implemented comprehensive cleaning plan for entire building
- Collected soiled linens and clothing and pretreated stains
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents
Food Service Assistant
Victorian Croatian Aged Care
01.2022 - 04.2022
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Adhered to safe work practices, food safety regulations and corporates guidelines
- Prepared orders on trays for dine in orders
- Monitored food preparation and offered feedback on portion size and presentation
- Assisted consumers in meal serving according to their care plan.
- Served food and drinks according to dietary assessment
Salon Assistant
Melange Hair Studio
01.2018 - 12.2019
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Assisted hair stylists with colour work by applying base colours and toners
Education
High School Diploma -
North Geelong Secondary College
10.2017
Certificate II - Salon Assistant
The Gordon
Geelong, VIC08.2016
Skills
- Hygiene and Sanitation
- Customer Service
- Food Handling and Service
- Time Management
- Communication Skills and teamwork
- Attention to Detail
- Multitasking
- Tech-Savvy
- Working under pressure
Certification
- SITXWHS001 Participate in safe work practices.
- SITXFSA001 Use hygienic practices for food safety.
- SITHFAB005 Prepare and Serve espresso coffee.
- RSA- Responsible Service of Alcohol.
- Certificate of Participation C.A.F.E Coffee and F&B Essentials (GenU Training).
- Certificate II in Salon Assistant
Timeline
Cleaner
Smart Cleaning Solutions
09.2023 - 01.2024
Food Service Assistant
Victorian Croatian Aged Care
01.2022 - 04.2022
Cleaner
Majestic Cleaning Services
10.2021 - 09.2023
Hospitality Worker
Cafizza
06.2018 - Current
Salon Assistant
Melange Hair Studio
01.2018 - 12.2019
- SITXWHS001 Participate in safe work practices.
- SITXFSA001 Use hygienic practices for food safety.
- SITHFAB005 Prepare and Serve espresso coffee.
- RSA- Responsible Service of Alcohol.
- Certificate of Participation C.A.F.E Coffee and F&B Essentials (GenU Training).
- Certificate II in Salon Assistant
High School Diploma -
North Geelong Secondary College
Certificate II - Salon Assistant
The Gordon
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