Mirko Benedetti
Brisbane,QLD
Summary
I grew up doing this job , is a passion. After school I started to work as a waiter but I always keep studying, In 2017 I also did the European bartender school , the biggest bartender school in the world , to improve my know how and skills. During the years I touched all the departments and I developed different skills , that’s also opened my mind and helped me to understand better all the problems between the different departments and to have see this job with a 360 vision.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Maya Mexican
757 Ann Street
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Restaurant Manager
Soulfood Eventi
Brescia
03.2022 - 09.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Motivated staff to perform at peak efficiency and quality.
Manager
Recyclage Cafe
Moniga Del Garda
03.2020 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Bar Supervisor
Al Chiosco Paitone
Paitone
03.2015 - 09.2019
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Handled $Amount cash on daily basis, which built trustworthiness, and loyalty with owners.
- Handled cash accurately and prepared nightly deposits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Followed strict recipes and drink measurements to minimize product used.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Poured and prepared mixed drinks for over Number customers daily.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices to drive continuous improvement within the establishment.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Scheduled bands, singers and musicians for live music nights.
- Purchased supplies according to expected demand.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Worked with distributors to add new products to bar menu.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Monitored food inventory and supplies to prevent waste.
- Planned and executed promotions and special events in close collaboration with management.
Bartender
Chica Boom
Salò Del Garda
10.2013 - 03.2015
Senior Waiter
Baia Bianca
Moniga Del Garda
07.2011 - 09.2014
Waiter
Al Baratello
Calcinato
09.2009 - 06.2011
Education
High School Diploma - Hospitality
IPSSAR CATERINA DE MEDICI
Gardone Riviera07.2009
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Employee Scheduling
- Customer rapport
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Compliance understanding
- Staff Development
- Sales Reporting
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Problem Resolution
- Decision-Making
- Hiring and Training
- Goal Setting
- Customer Relationship Management
- Staff Training
- Employee Coaching and Mentoring
- Shift Scheduling
- Negotiation and Conflict Resolution
- Interpersonal Relations
- Onboarding and Orientation
Languages
Italian
Native or Bilingual
Spanish
Professional Working
English
Full Professional
Timeline
Assistant Manager
Maya Mexican
10.2022 - Current
Restaurant Manager
Soulfood Eventi
03.2022 - 09.2022
Manager
Recyclage Cafe
03.2020 - 02.2022
Bar Supervisor
Al Chiosco Paitone
03.2015 - 09.2019
Bartender
Chica Boom
10.2013 - 03.2015
Senior Waiter
Baia Bianca
07.2011 - 09.2014
Waiter
Al Baratello
09.2009 - 06.2011
High School Diploma - Hospitality
IPSSAR CATERINA DE MEDICI